2/10 Terrible
Melinda
22 Jan 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst I mean worst experience I have ever had in a hotel. 14-20 degrees in Dallas when I stayed there. No heat or hot water . Staff offered to change my room but explained it is an issue in the hotel. The room was disgusting the sink was so narrow from front to back that I got soaked with water, soap and toothpaste . Staff advised all sinks are like this through the hotel. There was no decent lighting in this disgusting room. 2 table lamps next to bed and 1 overhead spot by door. Expedia obviously will do nothing other than lip service. I plan to escalate to Texas Hospitality Assn as well as TX department of consumer affairs . Staff offered me a free dinner ( which I declined) for my inconvenience. I guess that was their way of admitting how horrific the situation was. No heat hot water or lighting.. I will also bring this to the attention of American Express ( used my card) This was a disgusting and stressful nightmare.
Melinda
Stayed 2 nights in Jan 2025