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Tru by Hilton Dallas Downtown Market Center

2.5 star property

Photo gallery for Tru by Hilton Dallas Downtown Market Center

Bar (on property)
Bar (on property)
Lobby
Reception
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
1949 N STEMMONS FWY, Dallas, TX, 75207
  • Dallas Market Center
    ‪8 min walk‬
  • American Airlines Center
    ‪2 min drive‬
  • Kay Bailey Hutchison Convention Center
    ‪4 min drive‬
  • Dallas, TX (DAL-Love Field)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Roll-In Shower, Mobility & Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (High Floor)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Dallas

With a stay at Tru by Hilton Dallas Downtown Market Center in Dallas (Dallas Design District), you'll be within a 5-minute drive of Dallas Market Center and American Airlines Center. .This hotel is 1.9 mi (3 km) from Dallas World Aquarium and 2.4 mi (3.8 km) from Kay Bailey Hutchison Convention Center.

What's nearby

  • Dallas Market Center - 8 min walk - 0.7 km
  • American Airlines Center - 2 min drive - 1.6 km
  • Dallas World Aquarium - 3 min drive - 3.1 km
  • Kay Bailey Hutchison Convention Center - 4 min drive - 3.9 km
  • Reunion Tower - 4 min drive - 4.0 km

Getting around

  • Dallas Medical-Market Center Station - 3 min drive
  • Victory Station - 20 min walk
  • Love Field Airport (DAL) - 15 min drive

Restaurants

  • ‪SĒR Steak + Spirits - ‬9 min walk
  • ‪Medieval Times - ‬3 min walk
  • ‪Media Grill + Bar - ‬10 min walk
  • ‪Rodeo Goat - ‬11 min walk
  • ‪Terrace - ‬9 min walk

About this property

Tru by Hilton Dallas Downtown Market Center

Hotel with free breakfast, a quick walk to Dallas Market Center
Tru by Hilton Dallas Downtown Market Center offers 152 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 152 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Additional amenities at this hotel include a communal living room, a picnic area, and a banquet hall.
A complimentary buffet breakfast is served daily.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary buffet breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • TV in common areas

Family friendly

  • Arcade/game room
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Dallas DT Market CTR
Tru by Hilton Dallas Downtown Market Center Hotel
Tru by Hilton Dallas Downtown Market Center DALLAS
Tru by Hilton Dallas Downtown Market Center Hotel DALLAS

Tru by Hilton Dallas Downtown Market Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 557 out of 1212 reviews
Rating 8 - Good. 248 out of 1212 reviews
Rating 6 - Okay. 177 out of 1212 reviews
Rating 4 - Poor. 100 out of 1212 reviews
Rating 2 - Terrible. 130 out of 1212 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
The overall stay was amazing. Comfy beds, good vibes. The only negative thing was the elevators being broken so the stairs after a long night of dance music was a drag but I will definitely be booking again for next year! Hopefully we’ll get up early enough for the complementary breakfast!
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The elevators were down which caused a few problems but still had a heads up beforehand.
Stayed 2 nights in Dec 2024

4/10 Poor

Dana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator has been out for MONTHS. Obviously something yhat can be repaired but it has been neglected. On top of not being told until check in, I was asked to sign a liability waiver to walk the 4 flights of stairs to my room since the 4th floor was all that was left.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randy

Stayed 1 night in Dec 2024

10/10 Excellent

Ladaunta

Stayed 3 nights in Nov 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

George

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pay for parking.
Horrible Ross noise. Pay for parking? What a joke.
Stayed 1 night in Dec 2024

4/10 Poor

Thomas

Business traveller
Disliked: Staff & service, property conditions & facilities
Breakfast buffet was terrible. Elevators out of service and they want you to sign a waiver for using the stairs, to hell with that fix the hotel and dial it in. Think the owner needs his flag pulled.
Stayed 2 nights in Dec 2024

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Elsa

Disliked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2024

2/10 Terrible

Caleb

Liked: Cleanliness, staff & service
Everything was great but the elevators were not working.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Gregory

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not what I was expecting from Hilton
The beds were comfortable. Quiet. Had to pay for parking at their establishment. Also the elevators were down.
Stayed 1 night in Nov 2024

10/10 Excellent

Jada

Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
The hotel was great, close hy the american airline center. Elevators were not in service during the stay. Had to climb stairs.
Stayed 1 night in Nov 2024

10/10 Excellent

Randy

Stayed 3 nights in Nov 2024

6/10 Okay

Aida

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I feel we should have been notified ahead of time that the elevator had not been functioning since August.
Stayed 2 nights in Nov 2024

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Patrick, Kyle

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Elevator was broke, so I had to use the stairs, and there was no conditioner in my room prior to arriving, the sun curtain was broken in the bathroom. Light only had one light to rest and not turn on.
Stayed 2 nights in Nov 2024

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Broken elevator
The elevator was broken. Had to carry bags up 3 flights of stairs. Very inconvenient. Also the hotel rooftop bar was closed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tytiana

Stayed 1 night in Sep 2024

6/10 Okay

Marilu

Liked: Cleanliness, staff & service, room comfort
The room was good but had no soap. Not to wash hands or in the shower. I didn't notice until I was taking a shower. The elevator being broken was definitely a bummer but the service was great and they did offer to help with bags.
Stayed 1 night in Oct 2024

8/10 Good

Bianca, midland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators we're not working luckily we were on the 2nd floor. Pillows were almost none existent. Property was clean and staff was very nice.
Stayed 1 night in Oct 2024

8/10 Good

Sebastian

Business traveller
Liked: Cleanliness, staff & service, amenities
So the building has some structural issues and we did not find this out until we checked in. Their elevator shaft is needing to be fixed so NO elevator (we had to sign a risk form using just the stairs) and because of this they only booked the bottom 3 floors. Thus the noise from the freeway is noticeable. They have a sound machine in the room but still it was hard to sleep with all the traffic noise.
Stayed 3 nights in Oct 2024