4/10 Poor
Coral
Travelled with partner
17 Nov 2024
Disliked: Cleanliness, staff & service, amenities
This place was a mess from the very start. The whole process is very unwelcoming. There was only one man that worked there who actually seemed to know what was happening and everyone else will literally tell lies about weird things like saying the laundry room was on the 2nd floor when it was really on the 1st. Or saying that they would drop dishes off at our room in a few hours and never doing so in the 11 days we stayed. They also numerous times told us and other guests we confirmed that there were entrances around the building when that is not true at all. There are exits around the building, but only one entrance.
During our stay I saw 3 rooms and we stayed in 2 different ones. The first was horribly messy and occupied unknowingly to the hotel. The second was dusty but not bad at all. Until they continuously bothered us for days even when we requested they not come in after 11 am due to my partner's sleeping schedule. They finally ended up drilling a hole in the wall behind the bathroom and we had to call Expedia in order for them to change us rooms to do this work when they should have done this from the start. The 3rd room was even more dusty and the pet hair all over made my allergies really bad but we were happy that they at least left us alone for the last 3 days of our stay.
Had they just moved us from the room with the leak on the first day they found out about it so they could do their work and we would have been left in peace this would have been better.
Coral
Stayed 11 nights in Nov 2024