8/10 Good
Rachel
Travelled with partner
25 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta in Lone Tree was a great place to stay! Staff was super friendly, check in and out was a breeze! Room was clean and well stocked with necessities. I rated it 4 stars, however, because of some financial issues. I booked the room and had put down my debit card to reserve it. When i got there, i charged my credit card and they put the room charge and the refundable deposit. When i checked my debit card, they had pulled a $271 charge. When i asked the front desk about it, she said when the hotel has a busy season, they charge a nights stay for no shows. However, nowhere in the agreement i signed stated this. I was told I couldn't get that reversed until i checked out. Thank goodness i was with my boyfriend and he was able to pay for any expenses foe the remainder of the stay. However, if I was relying on that money for the rest of my trip, I'd be out of luck! Just something to keep in mind. This is definitely a corporate decision so not something the front desk can help fix.
Rachel
Stayed 4 nights in Sep 2024