Central Region ski resorts

I keep coming back to this property because of its vicinity with Victoria Mall. I will look for alternatives since this hotel started to charge $10 one way airport shuttle per person while the price is still higher compared to any similar US Best Western location. Something is rotting at the core of African hotel industries.

staff (especially reception) would be hard to beat anywhere in the world and i am very well travelled, their friendliness and helpfulness was outstanding

The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.

The room oor was good but need polishing

You won’t regret staying here

Loved 24hr room service from restaurant, excellant/prompt laundry service, clean room/conditions, friendly staff, shopping/stores inside the facility, large stand-up shower accommodates 2 people. Very firm mattress if that's what you like. Daily housecleaning service. Overall it was quiet but there were multiple prayer services on a balcony outside, 1 floor down sometimes w a loudspeaker & microphone during day & esrly evening.