For a guy that always stays at the 5 star hotels, staying at the Ibis was a decision based on location and convenience. Going in I knew I wouldn’t have all the usual amenities, man I was wrong. I was there for work and figured I would spend as little time in the room. I shipped 200 pounds worth of goods ahead of my arrival to the hotel for my work, Fabio at the front desk received them for me , accepted them and even took them to my room. He was the most helpful hotel staff I have ever met in my 17 years of traveling for work. This guy gets it, he takes the Ibis hotel and elevates it. Always courteous and ready to help, when I’m in Dortmund again I will definitely stay at the ibis. It’s my German home. Fabio if you read this, keep up the great attitude, I wish you much success.