Starting on a positive note. The staff here were outstanding, they held our luggage prior to arrival & had a friendly demeanor. With that said..we booked the standard room. I noticed right away the duvet cover was covered in stains! Our rooms telephone did not work nor did the television. I went to the front desk kindly asking for a new comforter and she was a doll about it. Very apologetic / shocked. Shortly after housekeeping came to our door w/ a sheet. My husband was napping w/o the cover of course, so I answer the door quietly w/ the lights dem. The housekeeper did not speak the best English so when I tried communicating we needed a comforter she completely entered our room and went to look at what I was referring to! She had good intentions but I would have appreciated her using more social cues. The second time she came to the door with the correct item she was extremely loud (lights dem, husband still napping might I add). I just asked her to hand the duvet to me so I can replace it myself. Other than the duvet cover, tv and telephone issues. I enjoyed this stay. Very walkable to everything within my itinerary. Aesthetically pleasing facility had me fall in love with this kind friendly city! Oh I did ask them for a birthday plate to be placed in our room probably a week prior to arrival & that was forgotten but they made this right and added it night two :/ If you booked the standard room and your expecting a small room think even smaller! We made it work though.