When we arrived at check-in time, we were told our room was not ready. An hour later, when we returned, we learned our reservation for a handicapped accessible room for three people was not honored because, we were told, a large group was at the hotel. We were offered a smaller room that was ADA compliant, or a larger room that was not ADA compliant. We chose the latter, but were sent to the room that was too small for the three of us. We moved to the other room after complaining. We had to ask three times for sofa bed bedding to be sent to our room. FInally, we retrieved it ourselves. The night staff seemed to be totally unaware of customer service principles. The cleaning staff completed their job perfectly, while the front desk staff (at night only) couldn't seem to get anything right. I wonder who gets paid more.