I wanted to give this hotel a great review but our experience started off rocky. We arrived at 10:30 am and asked the reception staff if there was any way we could check in before 2:30PM - we politely said we would be willing to pay as well because we were exhausted from travel. The younger boy advised we could not at the moment so we asked if we could wait in the lobby. While we waited, we noticed several people coming in and checking in early and also being pleasantly greeted by the staff, notably an employee named Gregerly. We were the only POC checking in as guests and we noticed that the other guests were treated a lot more personable and friendly than we were. Around 12:50pm there was another group that was able to check in early, so my sister went up to ask if there was any update for us. The younger boy asked for the name again and told her “you’ll have to come at 2:30 and I’ll let you know.”
While we are aware that we’re not entitled to an early check in, that was not our issue. The discomfort and frustration was in the way we were treated compared to the other guests. Gregory made small talk and asked the guests if they needed anything else. Meanwhile when it was our turn to check in, he didn’t make eye contact, forgot to grab one of our bags, didn’t tell us about our amenities or thermostat functions, etc.
Although the first day left a bad impression, we were able to turn it around with Antonio and Alasder - they were so helpful and provided great service.