8/10 Good
Cathie
Travelled with family
5 Jan 2026
Liked: Cleanliness, staff & service
We stayed for a short break to celebrate my daughters birthday and first time visit to Edinburgh. The staff were welcoming and helpful but when we entered our room the smell of sewage coming from the bathroom was awful! We called reception and were told they'd send someone up straight away. After 20+ minutes no one had arrived so we had to speak to reception again on our way out for the afternoon. Nice touch of a bottle of Prosecco in our room, but overall the room was a bit unkept, stains on the carpet, curtain and lampshade and dust on the panelling. Tea/coffee wasn't replenished and had to call reception for fresh milk. We didn't use all of the amenities although we did stop for a cocktail in the Grand Cafe, sadly these were small and extremely overpriced, one glass even had a huge block of ice in it and barely any drink! Disappointingly breakfast was served in what seemed to be a converted meeting room, not a restaurant or the like. Even though the hotel was beautiful, staff helpful and was convenient and centrally located, I doubt we'd stay again
Cathie
Stayed 2 nights in Jan 2026
