A nice hotel in a good location for both the new and old parts of Edinburgh. We had a large room, lots of space, including a seating area. However, the bathroom was on the small scale condering the size of the room. Nevertheless, it was fine with a good shower.
While it was good, it could be great. It has a fantastic art deco style bar which they could make better use of. Also while most of the staff were good, some could do with smarting themselves up and smiling a bit. The area behind the bar was scruffy and needed a tidy up (bits of paper on the floor). Leaving packs bottled water on the bar, rather than storing them under the bar, being one example of staff not thinking how that looks. In summary maybe a bit of staff training on personal presentation (dress and non-verbal behaviour eg smiling), taking pride in there working environment (keeping it clear and tidy) would make for a all round better customer experience.
shower.