4/10 Poor
Christine
Travelled with family
26 Aug 2024
Disliked: Property conditions & facilities
Upon arrival (10 minutes before check-in time), we were told that our room was not ready. There were several people in the waiting room also waiting for their rooms to be cleaned before they could be checked in. We decided to leave and grab something to eat. We returned 1 hour 45 minutes later to be told our room was still not ready. At this point we had neen driving for over 11 hours and just wanted to relax. Being more insistant, I said we need our room now and asked them what is going on? We left already once and returned nearly 2 hours later. We were told the reason why they were running late was due to a large party leaving that day. To me, that means they knew in advance that a large party would be leaving and they should have planned accordingly. They started calling their cleaners and within 5 minutes we had our room and for the most part it was OK. We found a frozen facecloth in the freezer, a Q-Tip just under the microwave and a few other smaller detail items. My daughter swam in the pool (which was pretty good and she had fun) but when she got out of the pool, her swimsuit was bleached due to whatever they put in the water and her skin was itching. The price for this hotel is very reasonable. We knew it wasn't a 5 star resort or anything, but as a minimum we expected on-time check in. I think it's a poorly managed place. It needs some love in the maintenance department and it needs some additional cleaning staff on days they know a large group is leaving.
Christine
Stayed 1 night in Jul 2024