The building shown in the ad was clean and comfortable inside. We drove up to the office. No one was there. We called the number listed from their phone on the outside wall of the building and from my cell phone and got nothing but a recording. We waited about 15 minutes and called Hotels.com asking what our options was. The listing said it was non-refundable. While on the phone, the owner also called. He said to choose a key from the open box hanging on the wall; that was to be our room. It had two queen beds instead of the king bed that I requested. He seemed to push that room, and I told him that I asked for the king bed because my husband is 6'5". He said a woman would meet us across the street with the key to the king bed room. After a short wait, she arrived and was very pleasant. The owner called a few minutes later to check that we were comfortably in our room. Other areas of concern were the rooms don't automatically lock, the lobby is not locked, there was no breakfast, and there was no check-out person, receipt, or text. I know it is a small town, but safety should always be addressed.