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My third time at this hotel. While I generally prefer to support a boutique hotel, all exceptions are made to come to Radisson Kandy. And I have yet to question our choice! Irfan, the front desk manager has a superior grip on the comings and going at this hotel. No guest question /problem/concern goes unaddressed-- and his staff follows his lead. The trainees are really more like interns and on a clear management track. The level of anticipation, overall Customer Service, and passion for your enjoyment is unrivaled here in Kandy. As "repeaters", we were greeted like utter royalty, given an upgrade and lovely chocolates in the room as well as comped for breakfast. I can't remember feeling so welcomed anywhere in the world! The staff works Harmoniously and they have a heart for their guests. You feel it, despite the hotel's size. The hotel functions quite well and the restaurants have superior lake views with quite good food to boot--- and even live music (not deafening, quite pleasant, see photo!) at one rooftop spot. Where their seemingly endless repertoire floated from one language to another based on guest requests-- rather astonishing! Management has made many improvements and, as the largest hotel in Kandy, strives for seamless one or two night turnovers and I can confirm that they have got it down. They are developing a concept for a Spa (beyond the current one)-- so no doubt, visit #4 will provide further delight! You will be GLAD that you have picked this hotel.

The suite was fantastic will an incredible view. Comfortable bed, mattress not too soft. Excellent complimentary tea selection! Room service was delicious as was breakfast. The lady on the front desk was very sweet & helpful.

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.

Nice hotel, comfortable bed and nice staff

very good location, nice rooms, comfortable beds, great food in restaurant and helpful staff

Architecture, bar and restaurant are great. Amenities are also fantastic