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Hotel Turquesa Maya

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Turquesa Maya

Premium bedding, desk, iron/ironing board, free WiFi
Exterior
Hallway
Property grounds
Premium bedding, desk, iron/ironing board, free WiFi

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle 56 con Diagonal 66 #936, Felipe Carrillo Puerto, QROO, 77210
  • Santuario de la Cruz Parlante
    17 min walk
  • Centro Cultural Chan Santa Cruz
    17 min walk
  • Pueblo Felipe Carrillo Plaza
    18 min walk

Room options

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

About the area

Felipe Carrillo Puerto

Located in Felipe Carrillo Puerto, Hotel Turquesa Maya is within a 5-minute drive of Pueblo Felipe Carrillo Plaza and Santuario de la Cruz Parlante. .This hotel is 1 mi (1.5 km) from Centro Cultural Chan Santa Cruz.

What's nearby

  • Santuario de la Cruz Parlante - 17 min walk - 1.4 km
  • Centro Cultural Chan Santa Cruz - 17 min walk - 1.4 km
  • Pueblo Felipe Carrillo Plaza - 18 min walk - 1.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 135 min drive

Restaurants

  • ‪Tacos Don Rey - ‬16 min walk
  • ‪Los Bambus - ‬13 min walk
  • ‪Asadero el Pollo - ‬14 min walk
  • ‪Tendejón y antojitos "Los 4 Hermanos - ‬14 min walk
  • ‪El Pastorcito Maya - ‬18 min walk

About this property

Hotel Turquesa Maya

Hotel in Felipe Carrillo Puerto with a 24-hour front desk and a restaurant
Hotel Turquesa Maya offers 18 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Rooms open to balconies. Beds feature premium bedding. 32-inch plasma televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 18 air-conditioned rooms featuring plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at Turquesa Maya, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are available for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge.
Turquesa Maya - This restaurant specializes in local cuisine.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Breakfast available for a fee: USD 10-15 for adults and USD 10-15 for children
  • 1 restaurant
  • Room service available

Restaurants on site

  • Turquesa Maya

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults, and USD 10 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya Felipe Carrillo Puerto
Turquesa Maya
Turquesa Maya Felipe Carrillo
Hotel Turquesa Maya Hotel
Hotel Turquesa Maya Felipe Carrillo Puerto
Hotel Turquesa Maya Hotel Felipe Carrillo Puerto

Hotel Turquesa Maya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 137 reviews" "
Rating 8 - Good. 36 out of 137 reviews" "
Rating 6 - Okay. 28 out of 137 reviews" "
Rating 4 - Poor. 10 out of 137 reviews" "
Rating 2 - Terrible. 9 out of 137 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

4/10 Poor

ROBERT, Jefferson Hills

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
Stayed 3 nights in Jun 2024

6/10 Okay

Nataniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Room was spacious
Stayed 1 night in Apr 2024

6/10 Okay

Azalia, Orange Walk Town

Travelled with family and small children
Disliked: Staff & service, amenities
Limited parking spaces. Reception not as friendly.
Stayed 1 night in Mar 2024

4/10 Poor

Philip

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not good but no other choices
Stayed 3 nights in Feb 2024

10/10 Excellent

Greg

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
Stayed 1 night in Nov 2023

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Danny Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
Stayed 2 nights in May 2023

10/10 Excellent

jordan

Travelled with family
Liked: Cleanliness, staff & service
Inexpensive very friendly staff and very clean!
Stayed 1 night in Jan 2023

8/10 Good

xiangzheng, Cambridge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

4/10 Poor

Irwin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your basic, cheap Mexican hotel. Outside the center of town, dogs bark at night, trucks rumble by, birds chirp loudly in the morning. The greens and yellows of Mexican rooms. Slow Wi-Fi, breakfast not available because chef didn’t show up. Beats sleeping in your car along the side of the road 307 at night.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good Motel for a road trip
Convenient stop on the road between Bacalar and Tulum. No problem to check in late at night. Parking was available for free right in front of our room.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Kay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is horrible Full of roaches!!!!! Must take a pets control to this property ASAP.
Stayed 1 night in Jul 2018

10/10 Excellent

Faviola, salem or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice customer service
The young lady at the front went above and beyond to make us feel comfortable we were so hungry and she went above and beyond to get us food!!!
Stayed 1 night in Jan 2018

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly, Clean and safe place to stay.
Staff was very friendly and the hotel room was clean. The hotel seemed to be located in a quet part of the town. We would stay here again when passing through the area.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. AC was working and the availability of channels was good. The internet was slow or will not work well as I was on the third floor. Staff was very friendly. The hotel is about a kilometer from downtown area so it helped that I had a car.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay was great, only stayed one night and will stay there again

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located and clean
Conveniently located while crossing the Yucatán

8/10 Good

J, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with the basics
A solid place to stop between Cancun and points further south. The next day we easily drove Xpujil, stopping in Bacalar then lunch at Cenote Azul. The hotel is simple and quite adequate for a stopover. Dinner was good, too. Wifi worked, as did the TV, which had many channels. Hot shower. Could've stayed another night, but not more than that. Neighborhood quiet and away from highway. Lack of secured parking, mentioned in another review, was not a problem; we did not leave stuff in the car, however. Felt safe and secure.

8/10 Good

Michel, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Felipe Carrillo
The staff really took time and energy to make sure that our stay was comfortable and enjoyable. Very comfortable bed. Large room. Quiet surroundings. Cute restaurant. Only things; a tired shower head gave us little water to shower with, and the wifi was hard to use in our room no. 2.

6/10 Okay

Steven, New York

A Night in the Jungle
Great jumping off point to see Sian Ka'an

10/10 Excellent

Pamela, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in this town
We needed a room for 1 night in this part of the Yucatan, in-between towns. This hotel was cheap, clean, and really great employees.

8/10 Good

Frank, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to excellent birding opportunities
This was my second stay at the Hotel Turquesa Maya in the last 6 months. The rooms are clean, the staff is very friendly, and the hotel facilities are generally in excellent condition. I can't comment on the breakfast as we left very early in the morning to go birding. A couple of things to consider: - Staff speaks Spanish only. - No secure parking offered. - I don't know if this means anything, but both times we have stayed at the hotel, we were the only guests.