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Mercure Brisbane Spring Hill

4.0 star property

Photo gallery for Mercure Brisbane Spring Hill

Exterior
Breakfast, lunch, dinner served; Italian cuisine, garden views
City view from property
Family Suite, Multiple Beds, Balcony
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

Map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Roma Street Parkland
    ‪1 min walk‬
  • Brisbane Private Hospital
    ‪2 min walk‬
  • St. Andrew's War Memorial Hospital
    ‪5 min walk‬
  • Brisbane, QLD (BNE)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Family Suite, Multiple Beds, Balcony

  • 63 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

Superior Twin Room, 2 Single Beds, Balcony

  • 25.0 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Amora Hotel Brisbane

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1018)
Amora Hotel Brisbane

About the area

Brisbane

With a stay at Mercure Brisbane Spring Hill, you'll be centrally located in Brisbane, steps from Roma Street Parkland and Brisbane Private Hospital. .This hotel is 0.4 mi (0.7 km) from St. Andrew's War Memorial Hospital and 0.7 mi (1.2 km) from Queen Street Mall.

What's nearby

  • Roma Street Parkland - 1 min walk
  • Queen Street Mall - 9 min walk
  • Queensland Performing Arts Centre - 19 min walk
  • South Bank Parklands - 19 min walk
  • Suncorp Stadium - 2 min drive

Getting around

  • Brisbane Roma Street Station - 8 min walk
  • Brisbane Airport (BNE) - 22 min drive

Restaurants

  • ‪Chez Nous Cafe - ‬9 min walk
  • ‪Frescos Restaurant - ‬4 min walk
  • ‪Madison Tower Mill Hotel - ‬3 min walk
  • ‪The Garden Room - ‬3 min walk
  • ‪Subway - ‬9 min walk

About this property

Mercure Brisbane Spring Hill

Hotel with a fitness center, steps from Roma Street Parkland
Mercure Brisbane Spring Hill offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 179 guestrooms featuring Smart televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, wedding services, and tour/ticket assistance.
Satisfy your appetite with Italian cuisine at Osteria Roma Spring Hill, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Brisbane? This hotel has 1475 square feet (137 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

Bulgarian, Croatian, Dutch, English, French, German, Indonesian, Macedonian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 25 per night)
  • Limited on-site parking
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: AUD 29 for adults and AUD 14.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (1475 square feet)
  • Meeting rooms - 4

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Deep-pile carpet in room
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 49-inch smart TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1002 reviews
Rating 8 - Good. 354 out of 1002 reviews
Rating 6 - Okay. 118 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Elona

Liked: Cleanliness, staff & service, amenities
Good service and food. Clean rooms and comfortable beds, a little dated
Stayed 1 night in Nov 2024

10/10 Excellent

Bradley

Stayed 1 night in Oct 2024

6/10 Okay

Diana

I had to drag my suitcase, which was heavy up stairs to get to my room. Woke up in the morning to find cockaroaches in a glass in my room, yuck
Stayed 1 night in Nov 2024

8/10 Good

Jake

Stayed 1 night in Oct 2024

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Damaris, Earlwood

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Tamara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were really friendly. They extended my checkout by 30 minutes which I appreciate. However, the room was dark, shower leaked water all over the bathroom floor, toilet paper roll was falling off and the bathroom floor looked grimy. For a 4 star hotel I was surprised and disappointment. Would have rather saved my money on something more affordable. I know that booking with a 3rd party automatically gets you the worst room in the place. But there was construction RIGHT outside my window. I could high 5 the workers if I wanted to. And their toilet was right there too. Super uncool even for an Expedia booking.
Stayed 1 night in Nov 2024

10/10 Excellent

Tram, Hope Island

Liked: Cleanliness, staff & service, property conditions & facilities
a 10 minute walk into the city. Quiet area on the weekend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Staff & service, property conditions & facilities
The location is great
Stayed 4 nights in Nov 2024

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything , but if we had one complaint it was that the pillows are way too soft & seemed to be of a cheap nature
Stayed 1 night in Nov 2024

10/10 Excellent

Joanna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Haider, East Cannington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is new construction nearby which is quite noisy.
Stayed 6 nights in Oct 2024

8/10 Good

Deanna Maree Josephine

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Clean and tidy apartments. Car parking was a bit of a challenge but other than that great place to stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

NATHALIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check-in, very clean room. did notice some repairs needed to be done on the bathtub. overrall good experience. ashame we didn't get to stay longer. being on the last floor - with amazing views was a nice touch to end our vacation.
Stayed 1 night in Oct 2024

4/10 Poor

Geoff

Business traveller
Liked: Staff & service
Noisiest room I’ve ever stayed in (and I’ve stayed in hundreds)
Stayed 2 nights in Oct 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing! Kenny, Steve, Russel, Mai and Daniela are all hospitable, accommodating, friendly and took pride in their jobs which reflected in their customer service. We are already looking forward to our next visit and staying with Mercure Spring Hill again.
Stayed 2 nights in Oct 2024

6/10 Okay

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Very tight parking area ok for a mini, no room service phone!
Stayed 2 nights in Oct 2024

10/10 Excellent

Amber

Stayed 1 night in Sep 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not worth the stay for price
Paid $1000 for 2 nights to get there and the room was not even stocked with anything, no kitchen or anything like toilet paper, towels ect. I rang to request more they gave me 1 roll and asked I pay for towel. Had to pay $50 for parking spot. Was definitely a disappointment
Stayed 2 nights in Oct 2024

6/10 Okay

Anita

Liked: Cleanliness
Stayed 3 nights in Sep 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 night and would return
Stayed 3 nights in Sep 2024