This is NOT a 4 star hotel. I don’t understand how this property has such a great rating. Avoid.
Upon arrival, you have to carry luggage up stairs to get to elevator. Reception is on level 1. No bellhop although when booking said there was one.
Checking in - reception did not go over what in the mini bar was complimentary and what was not. Told us our room was on the 5th floor, which required taking elevator to the 4th and then carrying luggage upstairs. I asked “we have to go up the stairs again?” in disbelief. Reception did not ask if we needed assistance.
Room - this room was essentially in the attic. Stuffy as if no one had been there in ages. Killed 2 bugs in first 20 mins. Dead bug in shower. Shower was tiny. I am 5’6 135lbs and felt very restricted. Room was quite large, but did not resemble photos. Found a bug deterrent wall plug in the closet, which we ended up plugging in ourselves.
Toiletries - we had 2 shower caps, 1 cup (2 people), towels, and hand soap. No shampoo, body soap, lotion, or standard toiletries that would be expected, especially at a 4 star hotel.There was a bottle of hand soap in the shower. I had to go ask reception if they had shampoo and shower gel and they sent the maid to our room, who was confused what i was asking for but ended up bringing the right missing items after explaining.
Pros - location and room size. Nothing else.
Could have booked something for less money that would’ve been much better quality!