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Superb hotel in excellent location, right on Ipanema beach, great for relaxing on the balcony with a beer and watching Rio go by. There was a problem with noise caused by fans of a celebrity who was staying at the hotel; the hotel knew we had an issue with this and, although it was not their fault, the managers went above and beyond to keep us happy. Every single member of staff in every department was helpful, polite and a pleasure to deal with.
The Italian restaurant at Fasano's is absolutely divine, fabulous food.
This hotel is extremely overpriced for the surrounding area. Several elements did not feel “luxury”, including the tiny rooms, tiny elevators, low ceilings, mediocre pool service. The room itself is not big enough to lay a checked bag on the floor - anywhere. The low ceilings make the environment feel claustrophobic. The elevators are tiny and slow - only fitting 5 people max with everyone breathing down your neck. The slow service delayed getting up to the room. The hallways were almost too dark to see anything. We checked out on a Sunday and the staff were giving us a hard time about a late checkout, despite no one new checking into the room (and my elite Expedia benefits). I just didn’t feel like I was treated with the respect at any other luxury resort. Unless you are willing to upgrade to ocean view room, do not spend the money to stay here.
Fasano is overpriced for what it offers. The location is great, the service amenities are good, but the rooms are small and the hotel is ageing and offers few amenities.
Pedro
Stayed 2 nights in Apr 2024
6/10 Okay
courtney
Business traveller, Travelled with family, Travelled with group
Room was solid. Great view of ocean, hotel is in a good location. Beach guys were great getting us organized for a beach day, outside of that the service was lackluster.
The front desk always had four people there in blue jackets and the first time someone acknowledged me or asked how my trip was going was when I checked out.
Th is place just doesn’t screen 5 star luxury, but the price does.
Overall I was disappointed and felt like it was not worth the almost 1,000 usd a night price.
courtney
Stayed 3 nights in Apr 2024
6/10 Okay
James
Travelled with partner
3 Apr 2024
Liked: Cleanliness
Poor concierge services - they do bare minimum and did not properly explain specifics. For example they recommended we leave without umbrellas to visit museum of the future on rainy day knowing full well taxis/ubers drop off is quite a distance across an open square to the museum (we got soaked). They also told us it was an “easy 15 minute walk” from museum of future to aquarium (definitely not and through a very sketchy area to boot) - fortunately we had decided to Uber at that point. Despite checking in on my birthday and mentioning it to concierge it wasn’t recognized until a small round cake was left in our room 3 days later. Hotel has no bar (was not reopened since Pandemic), staff is not proficient in English and facilities appear worn. If you are looking for quality / class I would suggest avoiding this hotel altogether and staying at Belmond Copacabana Palace.