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Best Western Thunder Bay Crossroads

2.5 star property

Photo gallery for Best Western Thunder Bay Crossroads

Lobby
Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Free daily continental breakfast
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

View map
655 W Arthur Street, Thunder Bay, ON, P7E5R6
  • Place, Redwood Park
    ‪5 min drive‬
  • Place, Thunder Bay Regional Health Sciences Centre
    ‪5 min drive‬
  • Place, Intercity Shopping Centre
    ‪6 min drive‬
  • Airport, Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪18 min walk‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Business Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About the area

Thunder Bay

With a stay at Best Western Thunder Bay Crossroads in Thunder Bay, you'll be near the airport, within a 10-minute drive of Lake Superior and International Friendship Garden. .This hotel is 2.1 mi (3.4 km) from Redwood Park and 2.3 mi (3.8 km) from Centennial Botanical Conservatory.

Getting around

  • Thunder Bay, ON (YQT-Thunder Bay Intl.) - 2 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • McDonald's
  • ‪Burger King - ‬20 min walk
  • ‪Nomad - ‬2 min drive
  • ‪Tim Hortons - ‬7 min walk

About this property

Best Western Thunder Bay Crossroads

Hotel in Thunder Bay with free breakfast and a fitness center
Best Western Thunder Bay Crossroads offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

43-inch LCD televisions come with cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Thin carpet in public areas
  • Visual fire alarm

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Crossroads Motor
Best Western Crossroads Motor Inn
Best Western Crossroads Motor Inn Thunder Bay
Best Western Crossroads Motor Thunder Bay
BEST WESTERN Crossroads Motor Inn Thunder Bay, Ontario
Best Western Thunder Bay Crossroads Hotel
Best Western Thunder Bay Crossroads Ontario
Best Western Thunder Bay Hotel
BEST WESTERN Crossroads Motor Inn Thunder Bay Ontario
Thunder Crossroads Thunder
Best Western Thunder Bay Crossroads Hotel
Best Western Thunder Bay Crossroads Thunder Bay
Best Western Thunder Bay Crossroads Hotel Thunder Bay

Best Western Thunder Bay Crossroads Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 872 reviews
Rating 8 - Good. 336 out of 872 reviews
Rating 6 - Okay. 80 out of 872 reviews
Rating 4 - Poor. 27 out of 872 reviews
Rating 2 - Terrible. 11 out of 872 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Myrle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, kind and caring friendly staff: both check-in and check-out. I am looking forward to my upcoming return vjsit soon!
Stayed 1 night in Aug 2025

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and super friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Wayne

Stayed 1 night in Aug 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Richard, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, great upgrade to a suite, friendly staff, good breakfast
Stayed 1 night in Aug 2025

4/10 Poor

Kaitlin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Full disclosure, we were refunded for this experience by the hotel manager who contacted us via email about our experience. Cost was ~300$ for a double Queen basic room with the following conditions: - soiled/ rotting paper towels, chewed up gum around the bed frames, dirty, warn and bunched up carpets. - malfunctioning point of sale system at the front desk and broken hair dryer in the room. - Insufficient amount of hygiene supplies for a double Queen room booked for 2 people. - Poor customer service from majority of the front desk staff. (On their phones, unable to attend to issues based on number of staff available or simply throwing their hands up and blaming Expedia with no effort or willingness to resolve the issue) We have a been on a cross-Canada road trip for a week. Every other place we have stayed has been cheaper, cleaner and much more accommodating with zero issues. For these reasons, I would not stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Michele, Toronto

Stayed 1 night in Aug 2025

6/10 Okay

Dana

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was just fine- nothing fancy, clean, pleasant staff. Slightly dated but no issues. Warning- room 201 is very loud as it is directly above the lobby doors. You can hear every time the doors open or luggage is pulled across the bricks. As it is an airport hotel, this occurs all night/early morning.
Stayed 2 nights in Aug 2025

10/10 Excellent

HASSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and close to a lot of food options.
Stayed 1 night in Aug 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible CS
Stayed 2 nights in Aug 2025

8/10 Good

Hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Duane

Stayed 1 night in Aug 2025

10/10 Excellent

Faith

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Chintan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the stayed was very good. The room was neat and clean. However, the front desk service needs to be improved as they were not professional at all.
Stayed 1 night in Aug 2025

6/10 Okay

Carol Anne

Excellent free breakfast. Bed not made two of the days and no clean towels provided-had to go hunting for them. Front desk staff mostly too busy chatting to greet guests. Some made a point of greeting us. Lobby minuscule and cluttered with furniture. Elevator efficient. Evening security guard too busy chatting with front desk to notice an elderly woman exiting the hotel and make sure I was okay in a dark parking lot. Yucky stuff spilled in front entryway not cleaned up for the duration of our stay.
Stayed 7 nights in Aug 2025

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Amenities
We arrived late and left early but check in was smooth, room was great and breakfast was yummy!
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and parking
Stayed 2 nights in Aug 2025

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, property conditions & facilities
It’s nice to have the Continental breakfast option
Stayed 1 night in Aug 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bed was comfy No food options on site but were close by Unfortunately the couple staying in th unit next door to us couldn’t open their door so they tried their key on our room It worked and they proceeded to enter our room while we were relaxing in bed watching tv This was extremely disconcerting and upsetting The front desk was rather nonplussed about providing the entry card to our room to someone else and didn’t seem to want to take responsibility for their error
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of travel the hot bath was very relaxing, room was very spacious, clean & bed very comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Matt

Stayed 1 night in Jun 2025

8/10 Good

Brooklyn

Liked: Staff & service
Good place to stay overall, nothing crazy about it. But was a good stay only there for a night.
Stayed 1 night in Jul 2025

8/10 Good

Sina

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Decent motel for Thunder Bay. However, the toilet was quite small and there were some issues with the air conditioning. Good breakfast too
Stayed 3 nights in Jul 2025