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Great location and kind staff.

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Fabulous hotel with great decor and comfort. Loved the breakfast robot-helper, the friendly totally-non-robot staff and the location.

Very clean, good sized room, beds comfortable, good selection of foods for breakfast, staff all friendly. Bus stops outside of hotel.

We were very irritated with the parking situation. There is no onsite parking. Upon checking in we were given two public locations that we can use which were roughly a quarter a mile away. There were no in and out privileges. The parking venue operating hours weren’t convenient for us as we had an early departure flight. Street parking was limited and during our stay, we never found a spot. They were either reserved or occupied. We contemplated moving to another location, but after realizing the Christmas Market was just around the corner, this more than made up for the parking issue and stayed. We did cut our stay one day as we had no access to our car due to the parking operating hours. We would not have been able to return our car before our flight home. The hotel is beautiful in a very beautiful surrounding area. There are convenient dining options and one was recommended by a hotel staff which we enjoyed. The hotel served delicious breakfast with so many options accommodating various palate. Most of all, the staff is top notched. Despite being annoyed with the parking issue, my husband and I ended up loving this hotel and plan to return to this hotel with other family members. If you do stay in this area, ditch the car. It’s just a headache to have one. Taxis are available to distant sites for reasonable rates. In fact, we did not need our car until the last day.

Great hotel in the historic center of Funchal. Helpful and efficient front desk staff. Great breakfast buffet. Great pool, bar, and rooftop views. Clean, well appointed rooms with comfortable beds.