Have not been impressed by a hotel in a long time. Not the fanciest place, but they do everything very well across the board. I called for a late check in: usually at small places they will leave the keys out. The person stayed at the front desk until 10pm and was cheery and nice when we came. We booked online as non-refundable, but they did not charge the card until the day later since they said it was so late, and wanted to make sure all was well with our stay before we pay the bill.
The hotel is recently renovated in a mountain style and everything works well and is of high quality. Very charming.
Everyone who worked at the hotel was friendly and helpful. When we asked about the baths and if we could use their sauna bag, they said just keep it.
Great breakfast, especially the specialty cheeses, which there were a number of. Great coffee too.
Location is great for the Alpentherme, right across the street on the backside.