A Brit in Asia - We have been to Penang before but always stayed at the Novotel or similar , this time we really wanted to feel the ambiance of the old town. We were greeted by Joey and were not disappointed, the staff were just so friendly and helpful. What impressed us straight away was that everything was so clean, someone had really thought about what visitors wanted. The room we stayed in was at the front of the building and was a large room, fully aircon, very well furnished and extremely comfortable with good bathroom, again everything was very clean. There was also satellite TV just in case you needed it. Some people may find that particular room noisy as you could hear all the hustle and bustle outside however thats actually why we wanted to stay there, we wanted the whole experience. (If we had wanted an isolated quiet room we would have stayed elsewhere) The location is terrific as we just got up each morning and pottered around the Heritage streets, just amazing. Also a stone throw from the jetties where you could walk and see the Sunrise & Sunset. All in all it was one of the best weekend aways we have had.