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Mandarin Oriental Palace, Luzern

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Junior Suite (Panoramic)
Exterior
Lobby
Suite, Lake View, Tower | Living area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
Haldenstrasse 10, Lucerne, LU, 6006
  • Lake Side Promenade
    2 min walk
  • Grand Casino Lucerne
    3 min walk
  • Loewenplatz
    10 min walk
  • Emmen Air Base (EML)
    15 min drive

Room options

View all photos for Mandarin, Room

Mandarin, Room

Mandarin, Room

  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area

Suite, Lake View, Tower

  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic)

Junior Suite (Panoramic)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Exterior

Deluxe Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Lake View

Exterior

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Terrace, Lake View

Exterior

Superior Room, Terrace, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Exterior

Superior Room, Balcony, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, dressing gowns, slippers

Accessible - Lake View Junior Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View

Superior Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the area

Lucerne

With a stay at Mandarin Oriental Palace, Luzern, you'll be centrally located in Lucerne, steps from Lake Side Promenade and within a 10-minute walk of Loewenplatz. .This luxury hotel is 0.6 mi (1 km) from Saint Peters Church and 1.2 mi (1.9 km) from Chapel Bridge.

What's nearby

  • Lake Side Promenade - 2 min walk - 0.2 km
  • Loewenplatz - 10 min walk - 0.9 km
  • Chapel Bridge - 15 min walk - 1.3 km
  • KKL Lucerne - 16 min walk - 1.4 km
  • Swiss Transportation Museum - 16 min walk - 1.4 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪MOzern - ‬2 min walk
  • ‪Grand Casino Luzern - ‬3 min walk
  • ‪China Restaurant Jialu National - ‬5 min walk
  • ‪Vesper - ‬7 min walk
  • ‪VILLA Schweizerhof - ‬7 min walk

About this property

Mandarin Oriental Palace, Luzern

Belle Époque hotel with 4 restaurants and a full-service spa
Mandarin Oriental Palace, Luzern offers 136 accommodations with free minibar items and safes. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, slippers, and toilets with an electronic bidet. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA Bellefontaine has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 136 individually decorated guestrooms, featuring free minibar items and flat-screen televisions. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a sauna and a 24-hour fitness center. Additional features at this Belle Époque hotel include concierge services, wedding services, and a ballroom.
Grab a bite at Quai 10, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Lucerne? This hotel has 4725 square feet (439 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Quai 10 - Onsite restaurant.
MOzern Bar & Brasserie - Onsite brasserie. Guests can enjoy drinks at the bar. Open daily.
Minamo - Onsite sushi bar. Reservations are required. Open select days.
Colonnade - Onsite fine-dining restaurant. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and public transport

  • Self parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: CHF 50.00-50.00 for adults and CHF 25.00-50.00 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Quai 10
  • MOzern Bar & Brasserie
  • Minamo
  • Colonnade

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • Free cots/infant beds
  • High chair
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (4725 square feet)
  • Meeting rooms - 4

Outdoors

  • Terrace

Spa

  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bath or shower
  • Children's dressing gowns
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • TV/satellite channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Champagne service
  • Free bottled water
  • Free minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 190.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.1 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults, and CHF 25.00 to 50.00 for children
  • Self parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 44 reviews" "
Rating 8 - Good. 3 out of 44 reviews" "
Rating 6 - Okay. 2 out of 44 reviews" "
Rating 4 - Poor. 0 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Sonjoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our stay. Had a balcony with a beautiful view of the lake. Excellent staff!! Will stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wenjia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived up to every aspect of my expectation of this highly reputed 5-star luxury hotel. In addition to its usual amazing services, they also provided the water sports for us to enjoy in the beautiful Lake Lucerne. We already miss the time there and will definitely come back!
Stayed 2 nights in Jul 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jorge, Miami beach

Stayed 1 night in May 2024

10/10 Excellent

Hanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel&staff! Everyone was very kind and want to specially thank to Stephanie & Hassan for their warm welcoming and hospitality. Definitely want to repeat again for next visit to Luzern.
Stayed 1 night in May 2024

10/10 Excellent

Xin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and staff hospitality

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023

10/10 Excellent

Marlena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023

10/10 Excellent

Purevdash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023

10/10 Excellent

Yuriy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Pudur, Santa Clara

Liked: Cleanliness, amenities, property conditions & facilities
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Stayed 2 nights in Nov 2022

10/10 Excellent

Alessandro, Milano

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2024

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel extraordinario
hotel incrivel, localizaçao perfeita de frente para o lago, funcionarios extremamentes educados, prestativos e solicitos, suite dos sonhos com 2 sacadas com vista linda do lago, cama perfeita e gigante, banheiro dos sonhos , cafe da manha perfeito com varias opçoes, pena que ficamos somente 2 noites neste hotel queria ter ficado muito mais.
Stayed 2 nights in May 2024

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência fantástica
Uma experiência maravilhosa! Ficamos encantados com este hotel. Nós definitivamente voltaremos. Hospitalidade incomparável, excelente recepção, serviço e cuidado de todos os funcionários, especialmente do Concierge Tiago Oliveira que nos encantou com sua dedicação, gentileza, generosidade e atenção! O quarto muito confortável. O restaurante é lindo, delicioso café da manhã, limpeza e decoração impecáveis!
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ana Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria
Hotel lindo, localização perfeita, quarto muito confortável, cama maravilhosa
Stayed 2 nights in Nov 2023