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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Ballroom
Restaurant
Lobby
Meeting facility

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Grand Rapids Children's Museum
    4 min walk
  • Van Andel Arena
    4 min walk
  • Grand Rapids Art Museum
    5 min walk
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    19 min drive

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Exterior

Holiday Inn Grand Rapids Downtown, an IHG Hotel

Pool
Hot tub
Pet-friendly
Parking included
4.5 out of 5, Wonderful, (1007)
The price is NZ$280
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Holiday Inn Grand Rapids Downtown, an IHG Hotel

About the area

Grand Rapids

With a stay at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, you'll be centrally located in Grand Rapids, a 1-minute drive from Van Andel Arena and 7 minutes from Frederik Meijer Gardens and Sculpture Park. .This boutique hotel is 0.2 mi (0.3 km) from Urban Institute for Contemporary Arts and 0.2 mi (0.4 km) from Grand Rapids Civic Theatre.

What's nearby

  • Van Andel Arena - 4 min walk
  • DeVos Performance Hall - 6 min walk
  • DeVos Place Convention Center - 9 min walk
  • Gerald R. Ford Museum - 11 min walk
  • Downtown Market - 14 min walk

Getting around

  • Grand Rapids Station - 16 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Brick and Porter - ‬2 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Barrio - ‬3 min walk
  • ‪Leo's - ‬1 min walk
  • ‪Tupelo Honey - ‬3 min walk

About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a 24-hour fitness center, a short walk to Van Andel Arena
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 24.00 per night)
  • Off-site parking within 400 ft (USD 24.00 per night)
  • Street parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour fitness centre
  • Spa services

Family friendly

  • Free cots/infant beds
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Wedding services

Business services

  • Meeting rooms - 2

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • MP3 dock
  • Premium channels
  • Satellite channels

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1005 reviews" "
Rating 8 - Good. 292 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 74 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cork floors in the rooms weren’t fabulous on your feet but it was quiet and convenient. Great location, easy to get to and had extremely comfortable beds!
Stayed 1 night in Sep 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Multiple good experiences. Brought our 11 year old for a Christian show at Vanandel. 8 minute safe walk and walkable restaraunt options. Attached Parking structure. Safe but expensive parking.
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great! Easy walk for concert. Bed was super comfortable! Would’ve loved a discount on parking though as that was pricey.
Stayed 1 night in Sep 2024

4/10 Poor

Katie

Travelled with partner
Liked: Amenities
I booked a queen sized bedroom and they put us in a full sized bed room. They said because we booked through a 3rd party site they couldn't help us. When we got in the room the toilet was full and someone else's hair was in the sink. Only choose this place because it's close to concert venue. Didn't know parking would be 50 bucks. Never going back.
Stayed 1 night in Sep 2024

8/10 Good

Christine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Family had a Wedding Reception in the Ballroom & Having a Room in City Flats was Terrific! The Signage was very helpful & made our stay Excellent!
Stayed 1 night in Sep 2024

10/10 Excellent

Tonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel in a great location for downtown events and dining. Pros: Updated room, comfortable bedding, street view, awesome location to easily walk around town, very friendly staff! Cons: No mini fridge in room, hotel lounge is closed Sun & Mon, they do not validate or discount parking- options are street meter parking or parking ramp with walkway to hotel is $45 for 1 night. Overall would definitely stay here again for the convenient location and nice staff!
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The elevator was down on our arrival around 4pm and didn't come up until the next day. My girlfriend has an injury and was put on the 4th floor (she prob should have asked for a lower but we were promised it would be fixed by our return that evening). The doorman was great and carried our bags up but that was a lot for the hotel to ask of him. Shower tile was a little old and chipped which made it not feel clean although i think it was sanitized. Overall property was good.
Stayed 2 nights in Sep 2024

6/10 Okay

Brian

Liked: Staff & service
Disliked: Amenities
Great location, but for the price you can find better in downtown Grand Rapids. You’re paying for location, and not much else.
Stayed 2 nights in Sep 2024

6/10 Okay

Debby

Business traveller
For the $ charged the value is not good. The hotel does not provide housekeeping unless specifically requested. Room was small. Several areas were not fully clean. Elevator did not work 1 day of my stay. Overall very nice location but poor value for the cost
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
worst ever
Broken elevator (i was on 5th fl), room key didn't work, mold and dirty toilet, dust, hair, unsightly, scaffolding and wood in my outside view on the roof in the first room. I was in then I moved to a second room, and there was mold, dust, silverfish bugs, shades that fell down, shelf in showers in both rooms was loose, pillows were too high, dirty floors in the rooms, dirty floors in the hall. I can go on and on. This was the worst experience ever. I was there on business. I lost sleep and it made for a difficult few days. Although the staff did their best to accommodate and a one day refund issued, I will never come back to your hotel. It's not about the money. I do business with Grand Rapids airport and I will recommend they do not refer clients to your hotel. I recommend you stay a night in your hotel rooms to get a feel of how much improvement they need.
Stayed 4 nights in Sep 2024

10/10 Excellent

Louis

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Jim

Stayed 2 nights in Aug 2024

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
It's a very nice hotel. The reason I give 4 stars was on the description it said "city view". The "city view" basically was brickwalls three way around. It's ok just to be honest and say "no views". Other than this, it was a good experience. The two double beds were not situated side by side like most of the hotels would do and were comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Aug 2024

6/10 Okay

Tyler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Our room didn't have a refrigerator. I was able to text the desk & the gentleman brought up within a few minutes. The man working at the front desk is the same that brought the refrigerator & he was the only employee we saw during out stay. He was very kind and helpful.
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad view/parking
Room 404 and our view was of a brick wall all around us. The parking structure on Ionia charged us $48 when we arriver at 4pm Friday and left at 11am Sat. Their sign just states $24/24hrs but they said there cut off time is 0400 but 2 days for 19hrs??
Stayed 1 night in Aug 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
They don't vaildate parking so plan on extra cash parking was 66$ for the 2 night stay. The shwet water needs to be warmer it was only luke warm.
Stayed 2 nights in Jul 2024