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CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

3.0 star property

Photo gallery for CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Individually decorated, individually furnished, desk, laptop workspace
Meeting facility
Lobby
Ballroom
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping

Explore the area

Map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪4 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Similar properties

Property amenity

Residence Inn by Marriott Grand Rapids Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.8 out of 5, Exceptional, (957)
The price is NZ$518
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

With a stay at CityFlatsHotel - Grand Rapids, Ascend Hotel Collection, you'll be centrally located in Grand Rapids, just a 4-minute walk from Van Andel Arena and 6 minutes by foot from DeVos Performance Hall. .This boutique hotel is 1.9 mi (3 km) from John Ball Zoo and 5.6 mi (9 km) from Frederik Meijer Gardens and Sculpture Park.

What's nearby

  • Van Andel Arena - 4 min walk - 0.4 km
  • DeVos Performance Hall - 6 min walk - 0.6 km
  • DeVos Place Convention Center - 9 min walk - 0.8 km
  • Gerald R. Ford Museum - 11 min walk - 0.9 km
  • Downtown Market - 14 min walk - 1.2 km

Getting around

  • Grand Rapids Station - 16 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Brick and Porter - ‬2 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Barrio - ‬3 min walk
  • ‪GLC Live at 20 Monroe - ‬3 min walk
  • ‪Leo's - ‬1 min walk

About this property

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection

Hotel with a 24-hour fitness center, a short walk to Van Andel Arena
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
Make yourself at home in one of the 48 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a hair salon. This hotel also features wedding services, a television in a common area, and a banquet hall.
Enjoy a meal at CitySen Lounge or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1145 reviews
Rating 8 - Good. 341 out of 1145 reviews
Rating 6 - Okay. 147 out of 1145 reviews
Rating 4 - Poor. 82 out of 1145 reviews
Rating 2 - Terrible. 31 out of 1145 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great area. Staff was very friendly. Bartender made excellent drinks.
Stayed 1 night in Oct 2024

10/10 Excellent

Brian P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an4 hour delayed flight and wasn't getting in until 3am. I called the hotel they told me they would be there to let me in. It took a lot stress off the situation. I would ask they give a few more larger towels but the room was clean, warm and grrat view of downtown
Stayed 2 nights in Dec 2024

4/10 Poor

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Bar tender was awsome other than that seemed like everone hated there job
Stayed 1 night in Nov 2024

10/10 Excellent

benja

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Dec 2024

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was parking and a fridge. Otherwise the location was fantastic.
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a short walk to the Van Andel Arena. Parking in the area is costly (3:30pm to 9:00am = $40). Room had no view out the window - Brick walls on all directions(Left, right and forward) - open at roof. Not a good value for trhe money. The staff were very friendly and helpful (check in, security at night and check out).
Stayed 1 night in Dec 2024

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the room. Very courteous staff
Stayed 1 night in Dec 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, bathroom door could us a recess pull to ease with opening and closing
Stayed 2 nights in Dec 2024

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We were in for overnight. From check in to check out it was a great experience. The staff was pleasant and helpful, room was incredibly comfortable and very clean. We would definitely stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!
I stayed here because I had to be in town for work, and although my work didn’t go over well (I worked for the election) it seemed that I felt less sad because of how amazing this hotel is
Stayed 1 night in Nov 2024

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
This is my go-to hotel for when I’m in Grand Rapids!! We decided to stay another night due to the weather, and the staff was SUPER accommodating…they helped us find an affordable option and gave us the same room we had been staying in. Truly the best ever. So clean, great location, and amazing staff!! Will forever be staying here :))
Stayed 1 night in Dec 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, staff was friendly.
Stayed 1 night in Dec 2024

4/10 Poor

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We had a strange room layout that wasn’t very conducive to two guests. The lighting wasn’t comfortable nor inviting. The room wasn’t as clean as we’re accustomed to at other hotels - the floors were visibly dirty, the one chair had leftover food in it, there were dusty areas throughout the room. There were no options for parking, the parking garage behind is set up for validation but the hotel didn’t offer any - an additional $30 cost per night. With many other options to stay in the immediate vicinity, I can’t recommend CityFlats to anyone.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Disliked: Staff & service
Great stay despite a couple issues
Hotel is close to everything downtown. Had a slight issue attempting to check in because no one was at the front desk or answered the phone. Waited almost 30 minutes. Two long hairs were found in the bed and neither myself nor my spouse have long dark hair. Also the lighting is very tricky inside the room. Took us a while to get lamps/rooms lit as needed.
Stayed 1 night in Dec 2024

10/10 Excellent

Jad

Stayed 2 nights in Dec 2024

10/10 Excellent

Victoria Lyn

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The beds were too soft and of poor quality. Not much sound proofing, plus the room felt cold, even though the temperature was turned up.
Stayed 1 night in Dec 2024

10/10 Excellent

Remi

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique space and cool vibe.
Stayed 1 night in Dec 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t get what we booked
We booked a queen bed but got a double. It was just the one night so I didn’t fight it. When we went to check out in the morning there was no one at the front desk. We waited for 5 minutes then just left the key cards and left.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location downtown
Great location right downtown. My room was smaller but very modern and well laid out. The property is in great shape. Overnight parking is available in a deck that is right around the corner. I'd stay here again next time I'm in GR.
Stayed 1 night in Dec 2024

2/10 Terrible

Nicholas

Disliked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms they were very cool and unique. The bed was very comfortable. Loved the showers. Very good location. Wished there was more to the workout rooms, no water or towels. Otherwise it was great!
Stayed 1 night in Dec 2024

10/10 Excellent

Jack, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

TIMOTHY, Pacific Grove

Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible, dirty sheets, no hangers, floor is buckling, refrigerator was in the middle of the floor and no window. Had to move to a different hotel the same day and did not stay for the 7 day prepaid stay. Looking for a refund if possible. I have pictures
Stayed 8 nights in Nov 2024