8/10 Good
Robert
Travelled with family
4 Sept 2024
Liked: Staff & service, amenities
We have stayed at this property many times over the last nearly 3 decades. We realize that this property is undergoing a renovation which is timely. We did not see any evidence of the ongoing renovation while we were there so not sure if it has started. We did not stay in a renovated room if there were any available. Upon check in, Morgan greeted us in a very professional manner and checked us in to Room 239. We went to Room 239 opened the door and immediately the smell of cigarette smoke was evident...very evident. We spoke with Morgan and she apologized and placed us in Room 237 right next door to Room 239. This room had no cigarette odor at all. We did have another situation on Sunday, Sept 1 at 3 PM when we returned to our room after having been gone since 10:10 AM. We walked in and the room had not been cleaned while we were gone. I contacted the front desk and clerk said she would have Housekeeping come ASAP and clean the room. Housekeeping Supervisor (name?) came and told me that they had not cleaned the room because the DND hanger was on the door while we were gone. This was not true as I had been the last to leave and the one to unlock the door. There was no hanger on the outside of the door when I unlocked the door. The DND hanger was on the inside of the door. Supervisor repeated her story and ignored what I said. I repeated that there had been no DND on the outside of the door that day. We received towels but room was not cleaned.
Robert
Stayed 2 nights in Aug 2024
