4/10 Poor
Vincent
Travelled with family, Travelled with partner
21 Nov 2024
Disliked: Staff & service, property conditions & facilities
Our stay at Penticton Lakeside Resort and Conference Centre was disappointing overall, though the location is nice. ...Unfortunately, the rooms felt outdated and in need of a refresh. The mattresses were very uncomfortable, and the lack of blankets left the room feeling cold. We opted not to use the heater as it was extremely loud and disruptive. Noise was a significant issue throughout our stay, with constant disturbances from the hallways and patrons leaving the bar below, despite having earplugs.
There seemed to be a hockey tournament during our visit, which meant a lot of activity late at night and early in the morning. While this may appeal to families attending such events, it wasn’t conducive to a restful stay for other guests. Adding to the chaos was a fire alarm during the night, which brought firefighters into the hallways.
In short, while the resort is in a prime location, the combination of outdated rooms, poor soundproofing, and lack of comfort made for a regrettable stay.
Vincent
Stayed 1 night in Nov 2024