I have no complaints about the accommodations or anything related to the stay at the hotel itself. But it would not be an exaggeration to say that nobody, and I do mean NOBODY, knew where this place was or how to get to it. Normally, give a taxi driver an address in Guayaquil, and he is all set. In Goya's case, I used the taxi services that the RECEPTIONIST recommended, and even with guidance over the phone, taxi drivers couldn't find the hotel. Coming or going.
The night I stayed, my son and I decided to go to Mall de Sol to get some dinner and see a movie. We hired a driver to get back to Goya's, which is 5 minutes away if you know what you're doing. After running around for 15 minutes and with the assistance of Goya's receptionist on the phone, the driver still could not find the place and he ended up dumping us at Sheraton's. "I give up. Find another taxi, please."
This is the first and only time this has happened to me in my 60 years.