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Hakone Suishoen

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Suishoen

Public bath
Luxury Suite Twin | Bathroom
Front of property - evening/night
Stylish Suite Twin
Precious Suite Twin | Deep soaking bathtub

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Okada Museum of Art
    3 min walk
  • Hakone Kowakien Yunessun
    7 min walk
  • Chisuji Falls
    11 min walk
  • Atsugi Air Base (NJA)
    97 min drive

Room options

View all photos for Stylish Suite Twin

Stylish Suite Twin

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

Comfort Suite Maisonette Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite King Double

Precious Suite King Double

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

Luxury Suite Maisonette Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin

Comfort Twin

Comfort Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Twin

Luxury Suite Twin | Living area

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Precious Suite Twin

Precious Suite Twin

Precious Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

Luxury Suite Maisonette King Double

  • Sleeps 4
  • 1 Double Bed

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Spa
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Free WiFi
4.7 out of 5, Exceptional, (102)
The price is NZ$1,139
for 1 night
includes taxes & fees
9 Dec - 10 Dec
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About the area

Hakone

Located in Hakone (Kowakudani), Hakone Suishoen is within a 15-minute walk of Hakone Kowakien Yunessun and Hakone Open Air Museum. .This spa hotel is 5.2 mi (8.4 km) from Lake Ashi and 12.5 mi (20.2 km) from Gotemba Premium Outlets.

What's nearby

  • Hakone Kowakien Yunessun - 7 min walk - 0.6 km
  • Hakone Open Air Museum - 12 min walk - 1.1 km
  • Hakone Gora Park - 17 min walk - 1.5 km
  • Ōwakudani - 8 min drive - 6.6 km
  • Lake Ashi - 9 min drive - 8.4 km

Getting around

  • Kowakidani Station - 12 min walk
  • Hakone Gora Station - 18 min walk
  • Haneda Airport (HND) - 101 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬18 min walk
  • ‪手打ちそば金春 - ‬9 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根飲茶楼 - ‬11 min walk

About this property

Hakone Suishoen

Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun
Hakone Suishoen offers 23 accommodations with private spa tubs and safes. This Hakone hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and minibars. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs on site.

Treat yourself to a stay in one of the 23 guestrooms, featuring private spa tubs. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and minibars, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find hot springs and a sauna. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A train station drop-off service is provided at no charge, and free self parking is available onsite.
A complimentary full breakfast is served each morning between 8:00 AM and 10:00 AM.
Hakone Suishoen has a restaurant on site.
Room service is available.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free train station drop-off shuttle

Food and drink

  • Free full breakfast available daily 8:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • Free cots/infant beds
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Massage/treatment rooms
  • Outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Fridge

More

  • Private hot tub
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 76 out of 86 reviews" "
Rating 8 - Good. 6 out of 86 reviews" "
Rating 6 - Okay. 2 out of 86 reviews" "
Rating 4 - Poor. 1 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Food sub par.
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Sanjuanita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Gisela

Stayed 2 nights in Mar 2024

10/10 Excellent

MARI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
most wonderful and authentic inn in japan...
it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Stayed 2 nights in Feb 2024

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing ryokan stay in Hakone with private onsen. The rooms were spacious and comfortable. Breakfast and dinner were some of the best food we’ve had in Japan. Kimonos were provided to wear for meals. All the staff are super friendly and service was top notch.
Stayed 2 nights in May 2023

10/10 Excellent

Ike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay with clean spacious room, great food and nice private and public onsen baths
Stayed 1 night in May 2023

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel which welcomed our children very warmly. The hotel and grounds were beautiful, and the food outstanding. We loved the family room with the private onsen, and it helped make our trip to Hakone. Ideally located for the Open Air Art park (10 min walk).
Stayed 2 nights in Apr 2023

10/10 Excellent

Sarah Victoria, Grosse Pointe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an incredible stay at Hakone Suishoen. This was the highlight of our two week trip in Japan. I highly recommend staying here while in Hakone. From the moment you arrive staff are attentive and welcoming. The rooms are beautifully decorated and all the amenities you could possibly need are provided (nespresso coffee, a fridge stocked with drinks/light snacks, pajamas, slippers, traditional Japanese robes (we loved these!), and high quality toiletries). The private onsen was wonderful, clean, and private. The grounds of the hotel are beautiful (pictures can't do it justice!). You are served breakfast and dinner daily (you have the choice of a Western or Japanese breakfast but dinner is only Japanese). All of the food was delicious and felt "Michelin star" worthy. We booked massages and the pricing was fair for the quality and duration. We highly recommend Hakone Suishoen and hope to be back one day!
Stayed 2 nights in Apr 2023

10/10 Excellent

Lorne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Alexander Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy, excellent food
Stayed 2 nights in Apr 2023

10/10 Excellent

Margaret W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Suishoen is an outstanding ryokan and one of our favorite places in the world to stay. From the highly attentive staff to the gorgeous room (with it's own private onsen) and the unforgettable 8-course gourmet dinner in the beautiful restaurant, we could not have loved our time there more. We were very sorry to leave and hope to return one day.
Stayed 2 nights in Mar 2023

10/10 Excellent

Yimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the stay here! Super friendly staff and love the beautiful heritage of the hotel.
Stayed 1 night in Mar 2023

6/10 Okay

Cynthia

Liked: Staff & service
No gym
Stayed 2 nights in Mar 2023

10/10 Excellent

Nena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly incredible experience from start to finish. Service first class, food impeccable and room and grounds picture-perfect. Cannot wait to return.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have ever stayed. Amazing hotel set in beautiful mountains and gardens. Delicious food and impressive attention to detail including special soap, toothbrushes, slippers and food for our kids. It might be expensive but it is worth every penny.
Stayed 2 nights in Sep 2019

4/10 Poor

Pearl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall beautiful property and amazing food but have to take few stars off due to service discrepancy for a 5 start hotel. -1 star for lacking international phone number that we could communicate pick-up time change when bus schedule delayed. -1 star because we ask for ice deliver to our room at lobby and ice never came. -1 start for my hair oil disappear after room cleaning.
Stayed 2 nights in Aug 2024