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Au Co Art Classic Hotel & Spa

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Au Co Art Classic Hotel & Spa

Terrace/patio
Business centre
Au Co Suite, City View | City view
Couples treatment room(s), aromatherapy, hot stone massages
Room amenity

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Spa
  • Room service
  • Air conditioning

Explore the area

Map
52- 54B Ngo Huyen, Hang Trong, Hoan Kiem, Hanoi
  • St. Joseph's Cathedral of Hanoi
    1 min walk
  • Âu Lac Family Restaurant
    1 min walk
  • Hanoi Railway Station
    16 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    42 min drive

Room options

About the area

Hanoi

With a stay at Au Co Art Classic Hotel & Spa, you'll be centrally located in Hanoi, steps from St. Joseph's Cathedral of Hanoi and within a 10-minute walk of Hoan Kiem Lake. .This luxury hotel is 0.7 mi (1.1 km) from Hanoi Old Town Night Market and 0.8 mi (1.2 km) from Thang Long Water Puppet Theatre.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 1 min walk
  • Hoan Kiem Lake - 7 min walk
  • Hanoi Old Town Night Market - 9 min walk
  • Thang Long Water Puppet Theatre - 10 min walk
  • Hanoi Opera House - 16 min walk

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 42 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪An Cafe - ‬2 min walk
  • ‪Cháo Sườn Ngõ Huyện - ‬2 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk
  • ‪Nem Nướng Nhà Thờ - ‬1 min walk

About this property

Au Co Art Classic Hotel & Spa

Luxury Hanoi hotel connected to the convention center, steps from St. Joseph's Cathedral of Hanoi
Au Co Art Classic Hotel & Spa offers 55 accommodations with washers/dryers and minibars. Beds feature premium bedding. Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Au Co Beauty Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages and facials. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Stop by Au Co mother restaurant for lunch, dinner, or brunch, where this restaurant specializes in Vietnamese cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Au Co mother restaurant - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required.
Late night fare is available from 24-hour room service.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (VND 250000 per night)
  • Return train station shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: VND 299000 for adults and VND 299000 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Au Co mother restaurant

Things to do

  • Fitness centre
  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • Cots/infant beds (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Outdoors

  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Smart TV

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • In-room dining only
  • Minibar
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Washer and dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: VND 699000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 699000
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 799000.0 per day
Cribs (infant beds) are available for VND 699000.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately VND 299000 for adults and VND 299000 for children
  • Self parking fee: VND 250000 per night
  • Early check-in fee: VND 699000 (subject to availability)
  • Late check-out fee: VND 699000 (subject to availability)
  • Crib (infant bed) fee: VND 699000.0 per day
  • Rollaway bed fee: VND 799000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

Au Co Art Classic Hotel Hanoi
Au Co Art Classic Hotel
Au Co Art Classic Hanoi
Au Co Art Classic
Au Co Art Classic & Spa Hanoi
Au Co Art Classic Hotel & Spa Hotel
Au Co Art Classic Hotel & Spa Hanoi
Au Co Art Classic Hotel & Spa Hotel Hanoi

Au Co Art Classic Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 62 reviews" "
Rating 8 - Good. 17 out of 62 reviews" "
Rating 6 - Okay. 12 out of 62 reviews" "
Rating 4 - Poor. 4 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Victoria, Ho Chi Minh City

Disliked: Cleanliness, amenities, property conditions & facilities
I actually didn’t stay in the end. I checked in late, to find the main hotel closed up, and so I was directed to their ‘other’ building which was smaller, shabbier and didn’t even have a reception area. The bar/ restaurant was closed but due to the Covid situation I wasn’t totally surprised. My room was really run down and when I realised the door didn’t lock that was the moment I decided to leave. The man who let me in was very understanding and let me leave without charging me anything. I feel sorry for these smaller boutique hotels during this time but my safety and comfort comes first.
Stayed 3 nights in Jul 2020

8/10 Good

Thaim Eng

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Jessie, Western Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is so spacious and clean. Staffs are so friendly, location is so close to everything, Great dollars for value
Stayed 1 night in Feb 2020

8/10 Good

Dianne

Liked: Cleanliness, room comfort
Okay place
We arrived at 1 am and were greeted quite rudely. The one holding the key threw the key on the floor at the person who was showing us to our room, what a sure fire way of telling someone you’re not welcome. There were no welcome drinks as advertised. The rooms (we were given a free upgrade, but unfortunately it was on the old wing so it looked more outdated) had no decor, but quite comfortable. Good location, value for money. Location? 5 stars Staff: 3 stars Food: 3 stars
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly team. Warms welcoming. Very clean. Calm area
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'écris suivant des avis / commentaires sur les hôtels & restaurants et écrire celui sur le Au co art classic me tient à coeur car nous avons passé une EXCELLENTE semaine dans ce resort! Je like à fond! C'est un resort à taille humaine fondé par une famille de Hanoi et ouvert en dec 2018. Donc tout est neuf. Très bien conçu dans un style . , très bien aménagée! . Le Spa est excellent et nous avons bénéficié d'une promotion de 20% pour un traitement en couple. Le pied intégral! Le buffet petit-déjeuner est carrément somptueux et varié. Il y a tout ce dont on peut avoir envie. Le personnel est TRES attentionné. Ils sont vraiment aux petits soins, proactifs, efficaces bref charmants! Et tout le temps avec le sourire. On sent une bonne formation derrière tout cela. Cela aide à passer un séjour paisible. Très belle excursion. Nous avons pris la formule 2 jours avec 1 nuit sur une jonque 15 p. Nous étions 13 plus l équipage donc idéal. Les cabines sont très confortables, les repas très copieux et excellents. Notre guide Dui très bien, visites guidées très intéressantes. On recommande vivement cette agence de qualité, sérieuse et fiable
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wij kwam met regen aan in Hanoi, dus waren van plan een luxe hotel te boeken. Nou, dat is in ieder geval gelukt. Bij binnenkomst is iedereen meteen enorm behulpzaam en vriendelijk. Dit verandert gedurende het verblijf ook niet. Wij hebben 4 dagen in het hotel doorgebracht en hebben het, ondanks het weer, echt super gehad. Er zijn een aantal zaken die er voor ons uitsprongen; bedden zijn zacht, super badkamer met stortdouche en of bad, , massages, sauna, goed restaurant en een geweldig ontbijt. Alles liep perfect tijdens onze trip naar Halong Bay! Goede communicatie vooraf en alles was in orde. eer goed georganiseerde tour.. er. Al bij al fantastisch en de klantvriendelijkheid is ronduit goed!
Stayed 2 nights in Apr 2019

10/10 Excellent

CHRISTOFER

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 4 nights at Au Co Art classic Hotel and wished we could stay longer. Fantastic hotel all around. Great large room with really nice bathroom. Everything was so clean and well maintained. Breakfast was excellent with so much variety. All the staff were so friendly and helpful including the manager. We booked a 15 day tour for 8 people going to Hanoi, cruise to Halong Bay, Hue, Danang and Ho Chi Minh City. she was wonderful and helped me plan the entire trip.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here quite late in the afternoon, we were welcomed by good drinks at the Lobby. The staff here is so friendly, especially Mr. Huy, he support us so well.We booked our Ha Long Bay trip with them and have only good things to say about them. The price is very reasonable for the quality they offer and the service was outstanding. Bed was so comfy and clean. Breakfast was amazing and staff at the restaurant is friendly as well
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Trip in Hanoi
Very nice place
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed for a total of four nights. Three then, booked a Halong Bay Tour through the hotel. Returned to stay in the "Presidential Suite" for our last night in Vietnam before returning home to Bali. The awesomeness: THE STAFF!!! Were amazing! Every single one from the guest service agent who changed booking dates for us as well as booked the Halong tour through... to the bell boy, property manager and even over night staff was all super helpful, friendly and knowledgeable. It seems like they really loved the hotel and being part of a team! THE LOCATION!! Walking distance to so many destinations in the Old Quarter! 25K Grab Ride to other major tourist destinations! The not so awesome: DECOR. We were expecting a French Indochine feel to the property... The pictures don't match the hotel. They may have 15 years ago, but this property needs an upgrade big time. ROOM CONDITION. It felt more like a Motel 6 that needed a paint job. Our first room 2022 was very large, bathroom was spacious and nice. Ceiling had stains on it where water damage had happened. "The Presidential Suite!" 1101. 1/2 the size of the first room with an odd shaped bathroom. Plus, it had a balcony and was quiet on the top floor. SAFETY: none of the rooms we stayed in had a peep hole. This was an issue when I was out and someone was knocking on the door. Scared the wife a bit. Overall- great stay, Wish the hotel was as great as the staff was!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helt underbart ställe med mycket vänlig personal! Rent, fräscht, mycket smakfullt iinredning och riktigt fin frukost. Personalen var mycket uppmärksam och vänlig rakt igenom, lätt bästa stället vi bodde på i Vietnam. Ett extra tack till Huy i receptionen för vänligt bemötande. Endast 2 minuters promenad till fin och ren strand med egna solsängar för hotellets gäster. Liten mini market precis mittemot med vänligt bemötande även där. Vi bor definitivt här igen om vi kommer till Hanoi igen!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel spatieux, site tranquille loin de la circulation, personnel courtois qui parle très bien l'anglais. . Buffet du matin délicieux. Endroit très propre. Maia est particulièrement gentille. Nous avons pris la formule 2 jours avec 1 nuit sur une jonque 15 p. Nous étions 13 plus l équipage donc idéal. Les cabines sont très confortables, les repas très copieux et excellents. Notre guide Dui très bien, visites guidées très intéressantes. On recommande vivement cette agence de qualité, sérieuse et fiable
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
The A/C wasn’t working properly, the room got very humid and damp. I wasn’t aware the room didn’t have normal windows. According to the picture it showed normal windows, upon arrival the room had very small high window which made the room feel clastophobic.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a fantastic 5 night stay at this beautiful hotel. and all the amazing staff that works at this fine establishment! And a big thank you to Kevin from the moment of me checking in to the moment checking out you have made this nothing but at outstanding experience and arranged our 18-days route ( Sapa , Ninh Binh , Hue , Hoi An , Nha Trang , Mekong Delta) that includes places, hotels, domestic flights, train, boating, meals in good restaurants on the menu that suits us, we were not disappointed everything was according to plan everything was pre-ordered and waited for us. We enjoyed it very much. The guides who flowed with us at our request, the polite drivers who helped us with the equipment, and the vehicles were excellent.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
I booked a room with city view. At check in, they gave me a family room and said it was bigger which I didn’t need as a solo traveler. My room did not have city view but looked into another building and a narrow alley. The sheets reeked of perfume in a not subtle way. Wonder why. Website says the rooms are soundproofed. Until midnight, heard vendor megaphone announcements and starting at 5 am, the constant car horns. I checked out after one night. Worth not getting refund and booking another place to get clean sheets and sleep.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir sind begeistert vom Au Co Art Classic ! Mit einem Willkommen-Ritual (Erfrischungstuch, Getränk und Gebäck) und ausführlicher persönlicher Beschreibung der Hotelservices, Unser Zimmer in der obersten Etage mit Balkon und freier Sicht über Hanoi gaben wir nicht mehr her! Neben dem sehr geschmackvoll und vollständig ausgestatteten Zimmer und großartigem Service in allen Bereichen wurde uns jeder Wunsch erfüllt. Das Frühstück war reichhaltig und enthielt für jeden Geschmack etwas. Es war einfach lecker.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superlage des Hotels. Es liegt ein wenig abseits, ist darum schön ruhig, trotzdem ist man schnell im Zentrum, wo viele Restaurants vorhanden sind.. Die Zimmer sind großzügig geschnitten und sauber. Das Bett war rießig und bequem. Auch hier war das Personal wieder sehr freundlich und zuvorkommend. Au Co travels schafft es, die großen Touristen Massen in der Bucht größtenteils zu umgehen. Wir waren zwei Tage mit unserem unterwegs, der sich lobenswert um uns gekümmert hat. Von ihm gab es auch viele interessante Infos zu vietnam und der bucht.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a 5-minute stroll away from the lake, an abundance of restaurants and coffee shop. The staff there were absolutely superb with kids. We travelled with 3 kids, 4 years old and under. Everyone from the concierge, reception staff, and breakfast crew was so welcoming, taking the time to chat to the kids and entertaining them. Breakfast time tends to be a bit edgy with 3 kids, but the baby was always whisked away by one of the ladies and entertained nearby while we got a chance to enjoy our meal with the other two. The breakfast selection was plenty to choose from, for adults, kids as well as babies. We booked a daytrip to Hoa lu - Tam coc and overnight trip to halong bay through the hotel, and the trip they'd organised was super
Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Priced above market value. Most of the pictures belong to the Spa next door, not the hotel itself. Breakfast is next door as well. Otherwise in a walking street right in the middle of the Old Quarters, which has a lot of charm. Staff very helpful.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was Our first time we visited Hanoi and the stunning Au Co Art classic and Spa, as we were in Vietnam to celebrate a significant birthday which happens later in the year! From the moment we arrived we were greeted by the wonderful Hao who drove us to hotel. The hotel is just gorgeous and is a must visit when in Hanoi. Each morning we were welcomed into restaurant for a beautiful breakfast, Attentive staff were always on call just to mention a few Huy, Chinh and the wonderful Kevin The Spa was also great where you can get many treatments and The staff again were wonderful, our thanks to the lady on reception who greeted us and arranged our package tour (Halong, Ninh binh , Golden Bridge and Hoi An )
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment you arrive at Au Co Art Classic hotel and Spa you feel special. The hotel is stunning, rooms very spacious (highly recommend to take the cathedral view upgrade) The hotel is maintained impeccably, everywhere you look is impressive. The staff make your stay, I must thank and compliment Huy and Kevin at reception for welcoming us to the hotel and offering tips for our stay in Hanoi (& the Ginger tea is delicious!) Our favourites Trang , Jenny.. to name a few.... always met you with a smile and made an effort to say hi and are all a real credit to the hotel. The staff make an effort to speak English and do it very well. The cooking class was great fun, delicious and I look forward to trying the recipes at home!!
Stayed 2 nights in Mar 2019

2/10 Terrible

Jared, Tacoma, WA

Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel is located in the middle of a dark alleyway. The pictures online definitely do not reflect the actual rooms or the front desk/lobby area. There is no rooftop deck. The rooms are musty and very humid to the point where all our clothes became damp within a few hours. The AC was also not working properly which contributed to the humidity. Furthermore, you can definitely hear all the sounds from the streets and even the bathroom shower from the room above (it sounds like it is flooding). The hotel is very falsely advertised and our room definitely did not match the pictures. Bathroom door had an opening portion and was see through. We had to leave our booking after 1 night. The room door numbers are labeled with paper taped on. This is definitely not a 4 star boutique hotel as advertised. Stay away.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was very central to the city centre the staff were helpful and it was very clean and the rooms were quiet away from the noise of the street. Booking the taxi from the airport wasn’t great from the hotel no one turned up and when I called they wasn’t very helpful and it wasn’t the cheapest fare. On the whole it is a nice base to see Hanoi.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019