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Hanoi Emerald Waters Hotel & Spa

4.0 star property

Photo gallery for Hanoi Emerald Waters Hotel & Spa

Suite, Balcony
Suite, Balcony | Balcony view
Suite, Balcony | Terrace/patio
Land view from property
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
No. 47 Lo Su Street, Hoan Kiem District, Hanoi, 10000
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, Balcony

Suite, Balcony | Balcony view

Suite, Balcony

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Minibar, in-room safe, individually decorated, desk

Deluxe Family Room

  • 41 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Honeymoon Suite, City View

Minibar, in-room safe, individually decorated, desk

Honeymoon Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Twin Room

Minibar, in-room safe, individually decorated, desk

Junior Twin Room

  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, desk

Deluxe Twin Room

  • 28.0 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Quadruple Room

Minibar, in-room safe, individually decorated, desk

Family Quadruple Room

  • 60 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Double Room

Minibar, in-room safe, individually decorated, desk

Junior Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, desk

Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1005)
The price is NZ$207
for 1 room
includes taxes & fees
17 Apr - 18 Apr
L’HÔTEL du LAC Hanoi

About the area

Hanoi

With a stay at Hanoi Emerald Waters Hotel & Spa in Hanoi (Old Quarter), you'll be within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. .This luxury hotel is 0.4 mi (0.6 km) from Hanoi Old Town Night Market and 0.6 mi (0.9 km) from Hanoi Opera House.

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 3 min walk - 0.3 km
  • Hanoi Old Town Night Market - 8 min walk - 0.7 km
  • Hanoi Opera House - 11 min walk - 1.0 km
  • St. Joseph's Cathedral of Hanoi - 12 min walk - 1.0 km

Getting around

  • Hanoi Long Bien Station - 5 min drive
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Hanoi Emerald Waters Hotel & Spa

Luxury hotel with a full-service spa and a 24-hour front desk
Hanoi Emerald Waters Hotel & Spa offers 50 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Treat yourself to a stay in one of the 50 individually decorated guestrooms, featuring fireplaces and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a fireplace in the lobby.
Enjoy international cuisine at Salmon Run, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 230,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Salmon Run

Things to do

  • Bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fireplace
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for VND 10.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 per person
  • Airport shuttle fee: VND 432000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 432000 (one-way), (up to 12 years old)
  • Crib (infant bed) fee: VND 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Emerald Waters Hotel
Hanoi Emerald Waters
Hanoi Emerald Waters Hotel
Hanoi Emerald Waters & Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel
Hanoi Emerald Waters Hotel & Spa Hanoi
Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Hanoi Emerald Waters Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 720 out of 926 reviews
Rating 8 - Good. 182 out of 926 reviews
Rating 6 - Okay. 19 out of 926 reviews
Rating 4 - Poor. 3 out of 926 reviews
Rating 2 - Terrible. 2 out of 926 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zoey, the Manager, was so so nice which made a world of difference when checking in. Convenient location and great French restaurant, Colette Wine Bar, across the street.
Stayed 3 nights in Aug 2024

10/10 Excellent

Estel Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff are very hospitable
Stayed 3 nights in Apr 2024

10/10 Excellent

Ming, Anaheim

Stayed 1 night in Apr 2024

10/10 Excellent

Ming, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, professional, and friendly. The room was spacious and clean. Breakfast was a mixed of Asian and western food. This hotel is in the Old Quarter and there are so many restaurants close by. We walked to the lake, train street, and restaurants. One of the staff named Zoey helped us booked tours too. We highly recommend this hotel. We enjoyed our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 1 night in Apr 2024

10/10 Excellent

Jeris Ling Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff so professional and welcoming. everything was clear. breakfast spread is good. area very convenient to walk. room is clean as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean and perfect location
The staff was wonderful- friendly and helpful. My room was spacious and had a wonderful chaise lounge that I enjoyed using instead of the bed in the morning/evening. The location was perfect- just minutes from Hoan Kiem Lake and easily walkable to other attractions. The only negative was that there was no window to outside, so the room was extremely dark when no lights were on. Overall, though, it was a wonderful stay and I wish I had more time in Hanoi.
Stayed 2 nights in Jan 2024

10/10 Excellent

DY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel & good manager
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
would recommend
the junior twin room is spacious and comfy and quiet at the back of the hotel. the family room has a balcony and comfy king bed but bathroom much much smaller than junior twin room, feel cramped. plus quite noisy by the elevator luckily has a sound proofed door which helps a little. rooms need new wallpapers and paint. drains in shower drain extremely slow. hot water supply is sufficient. enough choices for breakfast. walking distance to the famous lake and surrounding attractions. all staffs work very hard and efficient, very helpful, pleasant and caring. Zoe and Kim offered better price for our extended stay and airport transfer. Zoe assisted us to reserve dinning table. thank you for your hospitality and we enjoyed so much of our stay. would like to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

jenny

Stayed 1 night in Nov 2023

10/10 Excellent

SURINDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to help you. The hotel was walking distance to all the major attractions. The breakfast was great as well as the in house tour operator which I booked all my tours with.
Stayed 7 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable staff.
Stayed 5 nights in Oct 2023

10/10 Excellent

Yow Teck

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Amenities, property conditions & facilities
Lovely hotel and amazing staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Chai HOoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff were very friendly and made us feel warm and welcome. They are very happy to provide travel shopping and food advice. The breakfast is rich in variety and great value for money.
Stayed 3 nights in Jun 2023

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay, room was excellent, balcony was massive, breakfast was excellent, staff were so helpful especially the 2 ladies at the reception, they were so happy & friendly, will definitely be back, thank you so much for making Hanoi perfect
Stayed 5 nights in May 2023

6/10 Okay

Yin Yin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room need a refresher. Looks dated. Wifi connection in room 401 was bad. Breakfast was not worth the time and calories.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, spacious room, near attractions
Impeccable service by all staff, special thanks to front desk Bonie and Zoey for making this a memorable stay. Good breakfast spread with Real fruit juice (not packaged) and again their wait staff was efficient in all services. Room was spacious and beds were comfy, many international channels on TV, bathroom was clean and provided clean towels. Every attraction / night market / eateries were within walking distance. We spent 4 nights here. Highly recommended to stay!
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Very friendly and helpful staff, especially Ms Zoey who gave us many good suggestions. One thing that really need improvement, room soundproofing. Overall good stay 😊 Location is very strategic, away from the busy street.
Stayed 1 night in Mar 2023

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here at this hotel are so welcoming and friendly! It was my husband’s birthday when we checked in and they surprised him with a special birthday cake. The room was spacious and comfortable. The hotel location was very convenient to the night market and other local delicious restaurants. Breakfast was included and consisted of fresh fruit, cereal, omelette station, local Vietnamese dishes, pastries, pho, and fresh juice, coffee, and tea. We highly recommend this hotel!

10/10 Excellent

Nichola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and staff 😊

10/10 Excellent

Christina

Stayed 1 night in Dec 2022

10/10 Excellent

Tich

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff attentive to details & dedicated to customer service; great location in middle of “Old downtown”. Strongly recommend this hotel for location, staff professionalism & service!
Stayed 1 night in Oct 2022

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Hanoi emerald waters hotel is an lovely boutique hotel. Room is clean with a good air conditioner. Bed in room is comfortable. I had good night sleep. Good breakfast buffet and made to order Pho noodle soup is delicious. Staffs in hotel is very helpful and courteous. I would recommend this hotel if you want to stay in Hanoi.
Stayed 1 night in Sep 2022