It was a mystery to us why a property featuring hot springs had not a single towel rack in the room! What to do with all those wet towels? It would be nice to have some information about going to the pools. What to bring, where to put your things if you bring them, recommended footwear, etc. After we checked in, we didn't see another staff member anywhere, except when we caught a housekeeper in the hall to ask for extra soap and an extra hand towel. Pretty much a come as you are, do it yourself kind of facility. We enjoyed it, but we enjoyed the town and the environs much more. Didn't eat in any of their restaurants - too pricey.