2/10 Terrible
Sabrina
Travelled with family
12 Dec 2024
Disliked: Cleanliness, staff & service
I’ll start by saying I’m a *Huge* Holiday Inn Express fan. I’ll pick it over other hotels time and time again. This location is different. Walked into the first room and there was dried, urine all underneath the toilet seat. Like it hadn’t been cleaned in a while. Went to front desk to ask for a new room, was given a lower level room and a new key. Front desk didn’t offer any sort of compensation, apologies, or even act like she cared. Next room although no visible soiling wasn’t up to standards of a typical Holiday Inn Express. Sheets on bed were messy and weren’t tucked in and questionable if they’ve been changed since previous guest. Would never stay at this location again and will definitely question my loyalty to this brand in the future.
Sabrina
Stayed 1 night in Dec 2024