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Fairfield Inn & Suites Houston Westchase

3.0 star property

Photo gallery for Fairfield Inn & Suites Houston Westchase

Indoor pool
Point of interest
Premium bedding, desk, laptop workspace, blackout curtains
Point of interest
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
2400 W Sam Houston Pkwy S, Houston, TX, 77042
  • Westheimer Rd
    ‪1 min walk‬
  • CityCentre
    ‪4 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

Premium bedding, desk, laptop workspace, blackout curtains

Executive Suite, 1 King Bed with Sofa bed, Non Smoking (Hearing Accessible)

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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4.3 out of 5, Excellent, (491)
The price is NZ$284
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includes taxes & fees
15 Apr - 16 Apr
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About the area

Houston

A stay at Fairfield Inn & Suites Houston Westchase places you in the heart of Houston, a 4-minute drive from CityCentre and 6 minutes from HCA Houston Healthcare West. .This hotel is 5 mi (8 km) from Memorial City Mall and 11.4 mi (18.4 km) from Rice University.

What's nearby

  • Westheimer Rd - 1 min walk - 0.1 km
  • CityCentre - 4 min drive - 5.4 km
  • Royal Oaks Country Club - 5 min drive - 3.6 km
  • Memorial City Mall - 6 min drive - 8.1 km
  • NRG Stadium - 16 min drive - 22.0 km

Getting around

  • Houston Station - 23 min drive
  • Houston William Hobby Airport (HOU) - 41 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Whataburger - ‬5 min walk
  • ‪Wendy's - ‬13 min walk
  • ‪Black Rock Coffee Bar - ‬2 min walk
  • ‪Lucky Village - ‬12 min walk

About this property

Fairfield Inn & Suites Houston Westchase

Hotel with free breakfast, in the vicinity of HCA Houston Healthcare West
Fairfield Inn & Suites Houston Westchase offers 80 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 80 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
A complimentary continental breakfast is served daily from 6:30 AM to 9:00 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 3 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 11 2025 to April 11 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from March 11 2025 to April 11 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
  • Swimming pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 2.000 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairfield Inn Houston Westchase Hotel
Fairfield Inn Houston Westchase
Fairfield Inn Suites Houston Westchase
Fairfield Inn & Suites Houston Westchase Hotel
Fairfield Inn & Suites Houston Westchase Houston
Fairfield Inn & Suites Houston Westchase Hotel Houston

Fairfield Inn & Suites Houston Westchase Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 252 out of 557 reviews
Rating 8 - Good. 166 out of 557 reviews
Rating 6 - Okay. 59 out of 557 reviews
Rating 4 - Poor. 34 out of 557 reviews
Rating 2 - Terrible. 46 out of 557 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Tu

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location í great but room is outdated. Room is dark and light is too dim
Stayed 1 night in Nov 2024

2/10 Terrible

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells like mold
Stayed 1 night in Nov 2024

6/10 Okay

Desmond

Travelled with family
Liked: Cleanliness, staff & service
The staff were great—friendly and welcoming. However, the property itself needs improvement. In the first room we stayed in, there was no hot water, and I eventually gave up trying to fix it. Additionally, the A/C system was not functioning properly. To the staff's credit, they moved us to another room that was slightly better. The elevator felt like it was about to fall apart, and the pool and jacuzzi were ice cold, even though maintenance staff were on duty. On the positive side, the location was perfect for convenience to highways, shopping, and dining. On a scale of 1 to 10, with 10 being the highest, I would rate this hotel a 6.5.
Stayed 2 nights in Nov 2024

6/10 Okay

John

Liked: Cleanliness, room comfort
Good, and bad…
Very important to me is cleanliness and comfort, of which I rated highly. The room was extremely clean, and the room very comfortable. The air conditioning wasn’t working right, but quite often it’s not reported to the front desk, which we did. There were a couple things that concerned me about this hotel. The first morning we got up, we heard a transformer blow. When we went to leave our room, the elevator was broke. It was still broke when we left three days later. This is unacceptable. There were people in the breakfast room that obviously had mobility issues. And anyone checking out had to carry their suitcases down the stairs, three flights in our case. And we never saw any hotel staff helping. My other concern was the breakfast room and morning desk staff. The food in the breakfast room was fine, if it wasn’t out. There were multiple items out by 8 am. If you could find the breakfast room attendant, she very grumpily would get an item from the back. This happened every day. And how about coffee running out!!! This is not supposed to happen!!! And she would grump at you if you asked! Multiple times I had to go retrieve her from the front desk, where she and many hotel staff were visiting, and eating food from the breakfast room! This needs to be corrected!!! Very poor service.
Stayed 4 nights in Oct 2024

2/10 Terrible

Rachel

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Horrible nights sleep
I was in town with to be with my mom and dad, he is receiving cancer treatments at Memorial Herman Medical Center and wanted a place to rest my head. We had been up since 330 am the previous morning and we’re very exhausted. I called the front desk around 1145 to complain about loud stomping coming from the room above us she says she would look into it. The stomping continued all night, running back and forth, we did not get any sleep. Called the front desk again in the morning because stomping still continued, again she said she would check into it. Stomping and running is continuing.
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Stayed 1 night in Oct 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
A Divided America
The accommodations were to Marriott standards. The staff was non existent and very self absorbed and not very helpful. At check-in the desk clerk greeted us by asking how we were. I stated that it had been a rough and difficult day due medical issues and surgical preparations. The clerk responded by saying to that there was always someone having a worst day than we were. I told him I his remarks were hurtful and offensive. After saying he needed to be more considered and sensitive he shouted back I'm Sorry with a hateful stare. Being the new normal in America I decided to stay safe by not continuing the conversation. As a BonVoy member this is the most tence and unwelcomed atmosphere I've experienced yet.
Stayed 1 night in Nov 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lots of light
The room was clean and all but the light from the parking lot was so bright we couldn’t sleep. Fortunately my wife was able to use some hair clips to close the curtain. The heavy curtains don’t close all the way. This is room 216.
Stayed 1 night in Oct 2024

10/10 Excellent

Thanh

Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

8/10 Good

Paloma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good but not excellent
Stayed 1 night in Oct 2024

8/10 Good

Junnel

Stayed 1 night in Sep 2024

2/10 Terrible

Jessica

Stayed 1 night in Jul 2024

4/10 Poor

Thomas

Business traveller
Disliked: Amenities, property conditions & facilities
No clean rooms upon arrival, stayed in lobby to wait until I could check in and the lobby was VERY uncomfortable (too warm), and there was nothing but Mountain Dew or Gatorade Zero to BUY to drink.
Stayed 2 nights in Sep 2024

6/10 Okay

Joslyn

Business traveller
The desk clerk was less than helpful
Stayed 2 nights in Sep 2024

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didnt work, phone didnt work, a/c sorta worked. Lobby was very hot, no usb ports anywhere, cookie crumbs all over front desk counter when I checked in
Stayed 3 nights in Sep 2024

8/10 Good

Mari

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall, it was fine for a one-night stay, but there were a few issues. The AC system was quite noisy, and unfortunately, the bed sheets were stained. I also found some hair in the bathtub. On a positive note, the breakfast was good
Stayed 1 night in Jul 2024

8/10 Good

Geoff

Stayed 2 nights in Sep 2024

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not use this property ever again. Where I live, a mandatory evacuation was issued and I had to return home and was not able to use the room. The property would NOT work with me be either refund or reschedule for another stay. HORRIBLE customer service. Shows Fairfield Inn is more about the money and NOT the customers.
Stayed 1 night in Sep 2024

6/10 Okay

Jordan

Business traveller
It was ok, slightly noisy but overall a good stay and they gave me late checkout.
Stayed 2 nights in Aug 2024

8/10 Good

Candra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility! The bed was amazing. Very quiet! Breakfast was good but preferred more options. The toilet was low and you had to hold it. Customer service was great but saw some bickering amongst the staff and the lady st checkout did not want to be there.
Stayed 1 night in Aug 2024

10/10 Excellent

Tochukwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Ijeoma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I can't remember having a terrible experience in any hotel, first of all the elevator was broken, we have to use the stairs, the concierge at check in was nice enough to help with my luggage's but couldn't get help during checkout even though I asked for it, I have to drag my luggage's downstairs using the staircase which was pretty much unsafe. Stayed for 4 days and never got a day of full room service, I asked for it and was told it was every other day but I can come down after hours for towels or toiletries, the day for cleaning it wasn’t done because full room services was now every two days, and when it was the two days according to them it was still wasn't cleaned. I just wasn't up for moving around I would have left the very next day. I don't recommend this hotel, the service I got was terrible.!!
Stayed 4 nights in Aug 2024

10/10 Excellent

John L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator was broken so the staff kindly let us know and we decided to stay at another hotel
Stayed 3 nights in Aug 2024

4/10 Poor

Frankie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was down and only 1 door of the 2 for the stairs was working. So the room key didn’t work to open the door to the stairs. And of course the only room available was on the 3rd floor. We had to hike up 3 flights of stairs with small children and all of our belongings. The overall condition of the place was a little ran down. I certainly felt like we overpaid for a standard room. Kind of a disappointment.
Stayed 1 night in Aug 2024