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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Exterior
Property entrance
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Karbach Brewing
    5 min drive
  • Memorial Park
    9 min drive
  • Memorial City Mall
    10 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    39 min drive

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

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About the area

Houston

With a stay at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel in Houston (Northside), you'll be within a 15-minute drive of Memorial City Mall and Westheimer Rd. .This hotel is 12.2 mi (19.6 km) from Minute Maid Park and 12.6 mi (20.3 km) from Toyota Center.

What's nearby

  • Memorial Park - 9 min drive - 11.1 km
  • Memorial City Mall - 10 min drive - 10.9 km
  • CityCentre - 12 min drive - 13.4 km
  • Baseball USA The Yard - 12 min drive - 11.6 km
  • George R. Brown Convention Center - 18 min drive - 20.8 km

Getting around

  • Houston Station - 21 min drive
  • George Bush Intercontinental Airport (IAH) - 39 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪Twin Peaks - ‬15 min walk
  • ‪Dairy Queen - ‬2 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Sassafras - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Houston hotel in Northside with free breakfast and a 24-hour fitness center
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 79 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
Grab a bite from the grocery/convenience store serving guests of Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel. A complimentary buffet breakfast is served on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self parking is available onsite.
A complimentary buffet breakfast is served between 7:00 AM and 10:00 AM on weekends.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available weekends 7:00 AM–10:00 AM

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 369 out of 716 reviews" "
Rating 8 - Good. 168 out of 716 reviews" "
Rating 6 - Okay. 54 out of 716 reviews" "
Rating 4 - Poor. 44 out of 716 reviews" "
Rating 2 - Terrible. 81 out of 716 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad

Travelled with family
A/C stopped working during night a few times. Found two baby roaches in the room and bathroom.
Stayed 1 night in Jul 2024

4/10 Poor

Brittany

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Dirty!!!
Was dirty, gave us a dirty room so had to get a second room that was still dirty and also took my deposit without being refunded do not stay here!!
Stayed 1 night in Aug 2024

2/10 Terrible

Ashley

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Was double charged. Had to be switched rooms because first key pad did not work. No wifi password on new key card.no phone in room to call front desk. Elevator broken.
Stayed 1 night in Aug 2024

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jonathan

Travelled with family
Overbooked had to stay elsewhere.
Stayed 1 night in Aug 2024

6/10 Okay

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security
Safety concerns due to no security and shattered glass in the parking lot from broken windows
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashton

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Trash overflowing in parking lot, multiple cars broken into, glass still all over parking lot, entire place smells like weed, no hot tub, no pool towels, only 2 bath towels for showers, I had 4 people in my room. Rude staff, our room door didn’t lock, walls were dirty in our room, beds were awful. Do not stay here.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas E

Stayed 2 nights in Jul 2024

6/10 Okay

Drew

Liked: Staff & service
Stayed 3 nights in Jul 2024

2/10 Terrible

Stefanie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
CAR BROKE INTO- ROBBED
VEHICLE GLASS WAS SHATTERED AND ROBBED OF EVERYTHING!!! HOTEL DID ABSOLUTELY NOTHING. ZERO EMPATHY. REFUSED TO MAKE EYE CONTACT. WE WERE LEFT WITH NOTHING BUT THE CLOTHES ON OUR BACKS FOR MY FAMILY OF 5. TERRIBLE SERVICE!! On top of that when we checked in first room was not the room we reserved so they moved us. 2nd room was moldy, dirty, stinky, I’m pretty sure there was actual poop on the walls. No joke. Like dead as*. At that point we just asked for a refund because- ew. They refused a refund. So they put us in a 3rd room- which was also dirty but thankfully better than the first two. Almost $200 a night and this is the quality room you get?! I want a refund. Staying at this hotel has cost me THOUSANDS.
Stayed 1 night in Jul 2024

4/10 Poor

George

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Jean

Disliked: Cleanliness
Stayed 1 night in Jul 2024

2/10 Terrible

Yen

Travelled with family
Stayed 3 nights in Jun 2024

2/10 Terrible

SHAMAILA

Disliked: Staff & service, property conditions & facilities
They didn’t have the rooms available
Stayed 1 night in Jul 2024

6/10 Okay

Juana

Business traveller, Travelled with partner
The front desk attendant was personable and polite
Stayed 1 night in Jul 2024

6/10 Okay

Adolfo

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Ralyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - good breakfast
Stayed 2 nights in Jul 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2024

2/10 Terrible

venkata lakshmi neelima

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was closed down. No power
Stayed 1 night in Jul 2024

2/10 Terrible

Nalini

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse experiences ever the room they gave us smelled wet like mole the ceiling was actually linking water and ceiling was damaged the bed was wet the floor was also wet it was a mess would like a refund! I have pictures of how the ceiling was
Stayed 1 night in Jul 2024

8/10 Good

Santos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuvimos mi familia y yo una buena estancia, es un hotel muy limpio y con buena apariencia, la atención del personal fue la esperada, descansamos muy confortablemente en sus suaves camas. El único inconveniente que tuvimos fue que no había internet esa noche y por consiguiente no pudimos ver nada de televisión. Sinceramente no creí que un detalle tan pequeño le disminuya la reputación general que muestra en las fotos. ¡Esos problemas deben resolverlos pronto cuando ocurran!. Por lo demás todo bien.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024