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Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Exterior
Terrace/patio
Lobby sitting area
Indoor pool, open 10:00 AM to 10 PM, pool umbrellas, pool loungers
Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
18530 State Highway 249, Houston, TX, 77070
  • Houston Methodist Willowbrook Hospital
    5 min walk
  • Aerodrome
    14 min walk
  • Willowbrook Mall
    3 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    31 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area

Suite, 1 King Bed with Sofa bed (Additional Living Area)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Houston NW/Willowbrook

Pool
Pet-friendly
Parking included
Free WiFi
4.2 out of 5, Very good, (526)
The price is NZ$233
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hilton Garden Inn Houston NW/Willowbrook

About the area

Houston

With a stay at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel in Houston (Deco), you'll be within a 15-minute walk of Houston Methodist Willowbrook Hospital and Aerodrome. .This golf hotel is 16.3 mi (26.2 km) from Houston Premium Outlets and 19 mi (30.5 km) from ExxonMobil Campus.

What's nearby

  • Houston Methodist Willowbrook Hospital - 5 min walk - 0.5 km
  • Willowbrook Mall - 3 min drive - 2.4 km
  • HP Campus - 4 min drive - 5.1 km
  • Vintage Park - 4 min drive - 4.9 km
  • Sam Houston Race Park - 6 min drive - 6.5 km

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 31 min drive

Restaurants

  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪P.F. Chang's China Bistro - ‬10 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬19 min walk
  • ‪Starbucks - ‬19 min walk

About this property

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Houston hotel in Deco with a 24-hour fitness center and a 24-hour business center
Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers 132 accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. In-room massages and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 132 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and microwaves.
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Satisfy your appetite for dinner at the hotel's restaurant, The Elevate Bar & Grill, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Houston? This hotel has 9128 square feet (848 square meters) of space consisting of a conference center and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
The Elevate Bar & Grill - This restaurant serves breakfast and dinner.
The Elevate - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, French, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: USD 10.95-12.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Elevate Bar & Grill
  • The Elevate

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Corner/local shop
  • High chair
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Pool toys
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference centre (9128 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe (surcharge)
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10.95 to 12.95 per person
  • In-room safe fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 305 reviews" "
Rating 8 - Good. 64 out of 305 reviews" "
Rating 6 - Okay. 22 out of 305 reviews" "
Rating 4 - Poor. 12 out of 305 reviews" "
Rating 2 - Terrible. 10 out of 305 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Olisa, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Cindy

Stayed 2 nights in Jun 2024

10/10 Excellent

Aiyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Shannon lee

Stayed 5 nights in Jun 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Destiny

Stayed 1 night in Jun 2024

2/10 Terrible

Nariah

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Would not recommend
Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon
Stayed 3 nights in May 2024

6/10 Okay

Khaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.
Stayed 1 night in May 2024

2/10 Terrible

Marsalis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were rude, and they had roaches.
Stayed 1 night in May 2024

10/10 Excellent

Freddy, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it was a decent stay, the rooms could be upgraded but they are clean
Stayed 2 nights in May 2024

8/10 Good

Corriesha

Liked: Cleanliness, property conditions & facilities
The hotel was good for one night, but a bit over priced. I booked for a tub in our king suite, but once I arrived the host said she’d never been in that room before and couldn’t tell me if there was a tub. Got into the room and it was shower only. Had to shower with my two year old that night :D.
Stayed 1 night in May 2024

8/10 Good

Teri, Cypress

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really really nice. I’ve stayed here several times and would come back. The incidental fee is only 25.00 so that really helps especially when you’re there because your power is out due to the storm. The guy that checks me in every time I come is so pleasant and nice, I wish I knew his name!!. The breakfast was good especially the sausage grave and biscuits but you have to pay for it. The only thing is that there is a black lady that works there, I’m assuming she’s the manager but not quite sure. I didn’t work with her personally every time I came there but I did see her and hear the way she answered the phone and talked with customers which was kinda rude and just her demeanor was hard and not very inviting. I had to call there to try and get a receipt for FEMA (I booked through Expedia and ended up getting the receipt from them) but she was NOT pleasant at all but a bit rude, even when she answered the phone. I told her in a calm way what I was experiencing with her tone and what I’ve seen in the past and she hung up on me which proves exactly what I was talking about. I believe I have seen in the reviews something else about her but I hope that whatever she’s going through, she gets past it. We all go through things but other people don’t deserve to be on the other end of that and receive that type of treatment. That goes for her, me or anybody. Everybody is not the cause of your issues or what your going through.
Stayed 1 night in May 2024

10/10 Excellent

Shelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Tamika

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Laniecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Its was great night and I didn’t want to leave
Stayed 1 night in Apr 2024

6/10 Okay

Alma

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Front Desk Attitude
I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Catricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel. Quiet food is good and staff is great will be staying again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Staff & service, amenities
Room not ready, bartender inexperienced for a superbowl, many menu items out of stock.
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very nice and very sweet and made us feel welcome even though it was a busy weekend at her hotel. She was really sweet to us and made us feel comfortable and for that four stars.
Stayed 1 night in Feb 2024

10/10 Excellent

jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Teri, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024