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Jasmine Palace Resort & Spa

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Jasmine Palace Resort & Spa

Private beach, sun-loungers, beach umbrellas, beach towels
Exterior
Exterior
BBQ/picnic area
Private beach, sun-loungers, beach umbrellas, beach towels

Reviews

7.0 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • On private beach
    On private beach
  • Parking included
    Parking included

Explore the area

Map
Km 18, Sahl Hasheesh Road, Hurghada
  • Desert Rose Aqua Park
    3 min drive
  • Senzo Mall
    9 min drive
  • Hurghada Grand Aquarium
    9 min drive
  • Hurghada (HRG-Hurghada Intl.)
    26 min drive

Room options

View all photos for Family Room, 2 Bedrooms, Pool View

Minibar, in-room safe, blackout curtains, soundproofing

Family Room, 2 Bedrooms, Pool View

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Family Room, 2 Bedrooms, Sea View

  • 65 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Standard Room, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Room, Garden View

Minibar, in-room safe, blackout curtains, soundproofing

Standard Room, Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room, Sea View

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room, Sea View

  • 33 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Room, 2 Bedrooms, Garden View

Minibar, in-room safe, blackout curtains, soundproofing

Family Room, 2 Bedrooms, Garden View

  • 65 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

Similar properties

View from property
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh
Pool
Hot tub
Breakfast included
All-inclusive
3.6 out of 5, Good, (134)
The price is NZ$179
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

About the area

Hurghada

With a stay at Jasmine Palace Resort & Spa in Hurghada, you'll be 4.5 mi (7.2 km) from Senzo Mall and 11.9 mi (19.2 km) from Al Mina Mosque. .This beach hotel is 12.2 mi (19.6 km) from Marina Hurghada and 13.9 mi (22.4 km) from Hurghada City Center.

What's nearby

  • Desert Rose Aqua Park - 3 min drive - 2.5 km
  • Senzo Mall - 9 min drive - 7.2 km
  • Hurghada Grand Aquarium - 9 min drive - 8.5 km
  • Marina Hurghada - 21 min drive - 19.6 km
  • Hurghada City Center - 22 min drive - 22.4 km

Getting around

  • Hurghada Intl. Airport (HRG) - 26 min drive

Restaurants

  • ‪Pool Bar - ‬2 min drive
  • ‪Рыбный ресторан - ‬5 min drive
  • ‪Барин Русский Ресторан - ‬3 min drive
  • ‪بيتش بار - ‬19 min walk
  • ‪فريش زون - ‬15 min walk

About this property

Jasmine Palace Resort & Spa

Luxury hotel on the beach, with 8 outdoor swimming pools
Jasmine Palace Resort & Spa offers 547 air-conditioned accommodations with minibars and complimentary bottled water. Rooms open to balconies. Accommodations are furnished with single sofa beds. Business-friendly amenities include laptop-compatible safes, safes, and phones. Bathrooms include bathtubs or showers and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and a complimentary water park with waterslides are featured at the hotel. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 547 air-conditioned rooms featuring minibars. Rooms have private balconies. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as laptop-compatible safes and electric kettles.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 8 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Dunes, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Hurghada? This hotel has 3229 square feet (300 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Dunes - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ma Mia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
OM Ali - This restaurant specializes in local cuisine and serves dinner only. Reservations are required. Open daily.
Tiger Lily - This restaurant specializes in Chinese cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Jasmine Palace Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals and snacks included

Land activities

Volleyball

Entertainment

Onsite entertainment and activities

Languages

Arabic, English, French, German, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Dunes
  • Ma Mia
  • OM Ali
  • Tiger Lily

Things to do

  • 8 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Horse riding/hire
  • Lifeguards on-site
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Conference centre (3229 square feet of space)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 75
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 70
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Single sofa bed

Bathroom

  • Bath or shower
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar

More

  • Connecting rooms available
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 100
  • New Year's Eve (31 December) Gala Dinner per child: USD 50 (from 7 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jasmine Palace Resort All Inclusive Hurghada
Jasmine Palace Resort All Inclusive
Jasmine Palace Hurghada
Jasmine Palace Resort Hurghada
Jasmine Palace Resort
Jasmine Palace
Jasmine Palace Resort Spa All Inclusive
Jasmine Palace & Spa Hurghada
Jasmine Palace Resort & Spa Hotel
Jasmine Palace Resort & Spa Hurghada
Jasmine Palace Resort & Spa Hotel Hurghada

Jasmine Palace Resort & Spa Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 61 reviews" "
Rating 8 - Good. 21 out of 61 reviews" "
Rating 6 - Okay. 12 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 9 out of 61 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Liked: Property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff around the resort. Ample sized room. Perfectly maintained grounds. Very nice family holiday.
Stayed 7 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
When we arrived it was 3am and the hotel lobby was extremely hot, no AC! Even though I informed the hotel about our late check in it took them around 30 mins to check our room before taking us there. The lobby had mosquitos and our children were bitten several times. My first impressions of the hotel were very poor, we were very disappointed and hoping that we didn’t make a mistake booking this hotel. When we were finally taken to our room it was very hot, I was disappointed that after checking our room before allowing us in they didn’t turn on the AC so the room would be cool for us. Despite the poor reception our stay was very nice, the family room was very spacious (a bit run down, could do with the shower room and furniture being upgraded) but the service from the staff was amazing, food was always fresh and tasty, pool area clean and staff very friendly!
Stayed 8 nights in Oct 2023

6/10 Okay

SEIF

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mixed Feelings
Lots of mixed feelings about our stay. Starting with the pros, the food was great with lots of varieties, nice pools, very nice and active animation team, and beach is good. On the other hand, the room was in a terrible condition with water ingress in some walls. Also, we had to ask for the plumber twice to fix problems in the bathroom. We asked for a change of one mattress as it was so bent. The cleanliness of the room is below average. Almost all staff personel we dealt with seemed unhappy I don't know why. Like they hate the place or something. Another weird thing was asking us when checking out to wait for 10 minutes until the housekeeping checks if the room is OK!! I have never been asked at any hotel to wait on checking out to check the room. Was very rude actually. What kind of memory are they trying to leave their guests with? Besides the room is already messed up, so there is nothing left for the guests to ruin.
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Jasmine Palace hotel
Visited Jasmine palace mid Nov for a 4night stay, we had high expectations Visit with this being a 5* hotel and after reading some of the amazing reviews. This was our first holiday in over 2 years so was looking for a relaxing break with warm weather The pools and gardens are lovely, clean and well maintained and the garden staff do a brilliant job throughout the hotel Our room location was perfect for us, we had sea view and right on the beach, the room itself was clean and spacious but could have done with a bit of renovation. When we arrived our room was set up with 2 beds but we pushed them together as we had arrived late In the evening and we was too tired to ask reception to move us to a double room at that time. The food was always fresh and hot with variety of different selections chicken meats fish pasta salads. Plenty of desserts, mainly cakes which were nice. Breakfast has a large selection of pastries, breads fruit or cooked omelette. The Teas /coffees are in small paper cups. The staff are very friendly and helpful. My only disappointment was that as a 5star hotel it has no WiFi however you can buy this at reception for a limited amount of WiFi and can be used by the reception area only . The shop within the hotel sells data sim which you can purchase. On the beach you will get hounded by several tour agents trying to sell you their trips or take up massage or manicure pedicures for the spa. This is quite annoying. Overall we had a great time.
Stayed 4 nights in Nov 2021

10/10 Excellent

Ahmed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Islam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The place is nice. A nice space with comfy and well designed rooms, with good cleanliness. My problem was with the service, as the TV was not working and asked three time for it to get fixed and nothing happened. Also had to ask for an ashtray in my room to get it. Very slow service. The beach is nice but the sea either too shallow or too deep to swim comfortably. If you're heading there for swimming, you'd have to use the pools exclusively. Also, they do not have WiFi acess in the rooms, and it's for extra charge in the lobby. So, it's not recommended for work trips of any kind. Most of the guests were families, maybe less attractive for friends trips.
Stayed 3 nights in Oct 2021

6/10 Okay

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional reception staff
Over all it's ok the food was very good and alot of varities with unprofessional reception staff, i had a problem in my room for 2 days & they didn't help me
Stayed 4 nights in Sep 2021

6/10 Okay

Sharon

Travelled with family
Wouldn't stay again.
Reservation couldn't be found and they weren't very helpful in sorting the situation I had to contact to the uk all while my four month old was restless. There is no covid restrictions in place in restaurant it's like a cattle market even most of the hand sanitizer was not filled during our stay. No bins around to place rubbish, no powered milk in the rooms for hot drinks. Only saving grace to this place was the al a carte restaurants and the extra bottles water we got for our daughter to make her milk.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and new the rooms were. The food was good too, fresh and they actually serve you real food not leftovers. Overall it was a great stay and I would definitely come back.
Stayed 3 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are not clean at all but the resort is nice
Stayed 4 nights in May 2021

2/10 Terrible

jahed, london

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experienxe
Arrived late night around 4 am to check in. Guy at the reception had no emotions not even a welcome. Gave our room keys and told one of the staff to take us up. He took us to the lift but it wasn't working so he left us there. We were waiting for 10 minutes and no one is explaining to us what's going on. So I went over to the reception desk to speak to him and find out what's going on. He then tells me the room has been suspended and that I have to pay for a room. After an hour discussion I told him let me go into my room sleep and sort it out in the morning. He then made me sign a contract stating I would pay if agency booking doesn't come through. Woke up next morning after a long nighy and a 10 hour flight. Went to the reception to sort things out guy says everything is ok now. And till this day they haven't apologised for this. Food is terrible disgusting. Hotel itself is beautiful but overall i'm glad i'm back in London now
Stayed 7 nights in Sep 2017

6/10 Okay

Stella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed....
Not at all what you would expect from a 5 star this is 2 star maximum. Nothing like the photographs. Very unfriendly hotel from start to finish. If you want good service good food drinks served in a glass please book elsewhere.
Stayed 7 nights in Aug 2017

4/10 Poor

emo, massachusetts

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can I please get the room I paid for?
Went with my family of 4 for a week vacation. Paid for a family room so everyone would be comfortable. Was given room 2338 which is not a family room went to lobby numerous of times about this. Finally was given room 2378 on last night which didn't matter at this point because we had a 3:55am flight. Contacted Expedia also and was given wait we'll send you an email. I blame first Expedia because they had no problem receiving my credit card info. You live and learn I guess it fits the bill. They also should at least try cleaning the bottles and cups from the beach. Such a beautiful beach to snorkel but being surrounded by plastic bottles and cups while snorkeling what a shame. Don't want to discourage anyone from visiting egypt it's magical just be selective on location.
Stayed 7 nights in Jul 2017

2/10 Terrible

Khaled, hurgada,egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience of my life
Honestly the worst experience ever. I've never seen such poor customer service and don't keep promises.
Stayed 4 nights in Jul 2017

6/10 Okay

hamdy

Liked: Room comfort
Okay hotel
Nice hotel, however no WiFi the room, need more staff because service us very slow, hotel need improvement, food are ok.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad
thief and want to rib you off every time I asked about something every one have a diffrent price all depend on who you speak to.for example taxi service and net or the treble smile from the garden. The warn out towels and sheet. very bad person in front desk.
Stayed 7 nights in Jun 2017

10/10 Excellent

Mina, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
this is my second review after my stay the hotel is awesome like it the crew is so nice and professional, food is good pool is nice not too deep or shallow, animation team is cool to, the only bad thing about it is the sea is tooo shallow about 4 ft, max and too much rocks
Stayed 2 nights in Jun 2017

10/10 Excellent

Mina kouzman, united States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome
the staff very helpful and nice specialy mohmoed in the front desk and El grhay both of those guys are great . every thing is great but the beach is full of rocks
Stayed 1 night in Jun 2017

8/10 Good

LeeLee, London

Liked: Staff & service, room comfort
Lovely hotel
Me and my partner had a lovely time at this hotel. The staff were very polite and attentive and we're always on hand if you needed anything. The hotel itself was beautiful and right on the beach which was perfect. Overall our time here was idyllic and I would definitely recommend to anyone.

10/10 Excellent

khaled, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pearl in hurgada

10/10 Excellent

monty, cairo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay good place and we feel totally relaxed we loved this place a lot wish be there next time

6/10 Okay

Abdalkader, Egypt & Sweden

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice place, but the staff are not...
We've stayed only for three nights and we've expected much more than we found there. First when we arrived at the hotel we waited for more than 2 hours to get the room, I understand that the check in is at 14 but the reception staff said that they will try to give the room earlier. We stayed for more than 2 hours waiting to get an answer or even a welcome drink after 7 hours driving . It was not friendly at all. The hotel generally needs a hospitality touch, all the staff need to have a lot of trainings about guest contact and hospitality . The room was not clean at all, there was hair and dust everywhere , we told the roomboy about it but nothing has changed. There was a lot of negative things that will take long time to write , Wewere planning to extend the holiday but after we've seen it we were happy to leave.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
excellent assets with bad management
I can summarize our stay in excellent assets with bad management the hotel is very nice in location, view, facilities but the management is very bad with no experience in managing such big operational hotel I faced a lot of strange things as rules from management like paying the full amount at check in, turning off the air-conditions in the reception area almost all the day, bad answers from stuff to show clearly they do not have experience and/or training in hotels business, receiving some groups with very low level and very bad behaviors in the last night for me was choking to believe we are in 5 starts hotel with no action from management and leaving them do whatever they want it was like the hotel is out of control