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JW Marriott Desert Springs Resort & Spa

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Desert Springs Resort & Spa

1 bedroom, premium bedding, pillow-top beds, in-room safe
Exterior
5 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
1 bedroom, premium bedding, pillow-top beds, in-room safe
Arcade

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Spa
  • Parking available

Explore the area

Map
74-855 Country Club Drive, Palm Desert, CA, 92260
  • Palm and Valley Golf Courses at Desert Springs
    1 min walk
  • Desert Willow Golf Resort
    5 min walk
  • The Lakes Country Club
    10 min walk
  • Bermuda Dunes, CA (UDD)
    13 min drive

Room options

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Pool View

Executive Suite, 1 Bedroom, Non Smoking, Pool View

Executive Suite, 1 Bedroom, Non Smoking, Pool View

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, 1 Bedroom, Non Smoking, Balcony

Signature Suite, 1 Bedroom, Non Smoking, Balcony

Signature Suite, 1 Bedroom, Non Smoking, Balcony

  • 73 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Non Smoking, View (Balcony, View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed, Non Smoking, View (Balcony, View)

  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking, View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking, View

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed (Mobility Accessible, Transfer Shower)

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Pool View

50-inch LED TV with cable channels, Smart TV, Netflix

Presidential Suite, 1 Bedroom, Pool View

  • 111 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • 36 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • 36 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Vice Presidential Suite, 1 Bedroom

50-inch LED TV with cable channels, Smart TV, Netflix

Vice Presidential Suite, 1 Bedroom

  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Balcony)

Suite, 1 Bedroom, Pool View (Balcony)

Suite, 1 Bedroom, Pool View (Balcony)

  • 164 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Separate bathtub and shower, eco-friendly toiletries, hair dryer

Junior Suite, 1 Bedroom, Non Smoking

  • 50 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

  • 47 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking, View (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking, View (Hearing Accessible)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

50-inch LED TV with cable channels, Smart TV, Netflix

Junior Suite, 1 Bedroom, Non Smoking (Hearing Accessible)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (Hearing Accessible)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Palm Desert

When you stay at JW Marriott Desert Springs Resort & Spa in Palm Desert, you'll be on a lake, within a 5-minute drive of San Jacinto Mountains and El Paseo Shopping District. .This family-friendly resort is 3.4 mi (5.5 km) from Acrisure Arena and 4.8 mi (7.7 km) from Living Desert Zoo and Gardens.
View more Resorts in Palm DesertOpens in a new window

What's nearby

  • Desert Willow Golf Resort - 5 min walk
  • El Paseo Shopping District - 5 min drive
  • Acrisure Arena - 5 min drive
  • Palm Desert Country Club - 6 min drive
  • Marriott's Shadow Ridge Golf Club - 6 min drive

Getting around

  • Palm Springs Station - 20 min drive
  • Palm Springs Intl. Airport (PSP) - 25 min drive

Restaurants

  • ‪Sherman's Deli & Bakery - ‬4 min drive
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Goody's Cafe - ‬4 min drive
  • ‪CJ's Diner - ‬4 min drive
  • ‪Lunch Box - ‬4 min drive

About this property

JW Marriott Desert Springs Resort & Spa

Luxury resort with 8 restaurants and 5 outdoor pools
JW Marriott Desert Springs Resort & Spa offers 884 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Rooms open to balconies. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Palm Desert resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in November 2021.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including 13 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Desert Springs has 47 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 884 guestrooms featuring iPod docking stations and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. 50-inch Smart televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor swimming pools. Additional amenities at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy American cuisine at Rockwood Grill, one of the resort's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Palm Desert? This resort has 25000 square feet (2323 square meters) of space consisting of a conference center and 41 meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Rockwood Grill - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Mikado - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Blue Star Lounge - This bar specializes in American cuisine and serves light fare only. Open select days.
Aquifer65 and Sushi Bar - Overlooking the pool, this sushi bar specializes in Japanese cuisine and serves light fare only. Open daily.
Oasis Pool Bar & Grille - This poolside restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: USD 38 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Rockwood Grill
  • Mikado
  • Blue Star Lounge
  • Aquifer65 and Sushi Bar
  • Oasis Pool Bar & Grille

Things to do

  • 5 outdoor pools
  • 13 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Cycling
  • Boat tours
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Mini golf
  • Pilates classes
  • Shopping
  • Tennis
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's games
  • Fence around the pool
  • Corner/local shop
  • Mini-fridge
  • Mini golf
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (25000 square feet of space)
  • Coworking spaces
  • Meeting rooms - 41

Outdoors

  • Dock
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 47 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Lift door width (centimetres): 97
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 81
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Pool hoist on site
  • Smooth flooring in room
  • Step-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 114
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Games
  • No plastic coffee stirrers
  • Renovated entire property – November 2021
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels
  • iPod dock
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini fridge

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Bicycle storage
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 38 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Desert Springs Marriott
JW Marriott Desert Resort
JW Marriott Desert Springs
JW Marriott Desert Springs Resort
JW Marriott Resort Desert Springs
JW Marriott Springs
JW Marriott Springs Resort
Marriott Desert Resort
Marriott Desert Springs
Marriott Desert Springs Resort
Desert Springs Jw Marriott Hotel Palm Desert
Desert Springs Jw Marriott Resort And Spa
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
Jw Marriott Desert Springs
Jw Marriott Palm Desert
Palm Desert Marriott
Desert Springs Jw Marriott Hotel Palm Desert
Marriott Palm Desert
JW Marriott Desert Springs Resort Spa

JW Marriott Desert Springs Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 644 out of 1002 reviews" "
Rating 8 - Good. 167 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 57 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Ok
We enjoyed our stay, so many activities in the property & awesome boat rides. But we had a problem with dirty bath towels, glass bathroom door & bugs crawled on the wall. I would give this hotel 10/10, sadly i can't do that. 😔
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at! Loved the amenities
Stayed 2 nights in Aug 2024

10/10 Excellent

Imee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Hotel staff was friendly and accommodating. Property needs updating. Pool was like a Vegas day club.
Stayed 2 nights in Aug 2024

10/10 Excellent

Niloofar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Chukwuemeka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, friendly staff entertainment
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Stayed 2 nights in Aug 2024

10/10 Excellent

julia

Stayed 1 night in Aug 2024

10/10 Excellent

shant

Liked: Cleanliness, amenities, property conditions & facilities
great resort always friendly
Stayed 1 night in Jun 2024

10/10 Excellent

Astine

Liked: Cleanliness, amenities
great hospitality, clean hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Lara Seph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the property the landscaping with the lakes was impressive
Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Amenities
Love everything about. No complaints
Stayed 2 nights in Aug 2024

10/10 Excellent

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Juel

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the rooms haven’t been renovated or updated. Our first room was an older room with a stained bathtub. I called the front desk and they switched our room and the mew room was up to date and more modern. After the room change the stay was perfect.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Aug 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful with lots of amenities!!
Stayed 1 night in Aug 2024

8/10 Good

Jameelah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The initial room that we were placed in was at least 20 degrees warmer than the hallways and common areas. Facilities came and attempted to address, however they could not further cool the room. Limited options to move to, and ended up wasting about 2 hours while they tried to fix the temp or find another room for us. We were here for a concert so the wasted time was frustrating. Pool was crowded and all services closed at 5pm, even though it was over 90 degrees outside with plenty of guests hoping for food & drink service. Property is in need of upgrades.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashkan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel, very scenic and a lot of activities.. i didn't like that i ordered room service, left for the day with plans to eat the rest of my meal upon return and when i got back on 8/17 the tray was removed from INSIDE THE ROOM. aLSO, TRAY REMOVED BUT ROOM NOT CLEANED AT All!!..trash not removed, no towels..so why come into my room and remove just the food tray..this was WEIRD AND FRONT DESK SAID SAME. aDDITONALLY, TEH SHOWER WITH WATER THAT GETS ON BACTHROOM FLOOR REALLY CAUSED ME TO SLIP AND FALLIN WATER ON BATHROOM FLOOR...THESE ISSUES WERE QUITE DISTURBING FOR PROCE OF ROOMS.
Stayed 2 nights in Aug 2024

10/10 Excellent

Wayne

Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Great staff and a lot of restaurant options!
Stayed 2 nights in Aug 2024