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Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
View from room
Exterior
3 outdoor pools, pool loungers
55-inch LED TV with satellite channels, TV

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Gym
  • Housekeeping

Explore the area

Map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    6 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    9 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Junior Suite with Round Jacuzzi

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite with Round Jacuzzi

  • 89 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite

View from room

Swim Up Suite

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Penthouse Ste w/plunge pool

View from room

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Suite w/ Plunge Pool

View from room

Ocean View Terrace Suite w/ Plunge Pool

  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Suite w/ Private Pool

View from room

Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Story Casita Suite w Plunge Pool

Terrace/patio

Two Story Casita Suite w Plunge Pool

  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, pillow-top beds, free minibar

Terrace Suite With Plunge Pool

  • 173 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Casita Suite w/ Private Pool

View from room

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Beachfront Two Story Casita Suite w/ Plunge Pool

Terrace/patio

Beachfront Two Story Casita Suite w/ Plunge Pool

  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Resort view

Excellence Playa Mujeres - Adults Only All Inclusive

On private beach
Pool
Hot tub
All-inclusive
4.7 out of 5, Exceptional, (1016)
The price is NZ$1,618
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Excellence Playa Mujeres - Adults Only All Inclusive

About the area

Punta Sam

With a stay at Beloved Playa Mujeres - Couples Only All Inclusive in Punta Sam (Playa Mujeres), you'll be a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site. .This all-inclusive property is 3.7 mi (5.9 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 3.8 mi (6 km) from Playa Mujeres Golf Club.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 11 min drive
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 50 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • North Beach - 91 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬10 min drive
  • ‪Don Fernando Lobby Bar - ‬8 min drive
  • ‪Caprichos Villa del Palmar - ‬20 min walk
  • ‪Davinos - ‬19 min walk

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Elegant adults-only beach property with 3 outdoor pools
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private spa tubs and free minibar items. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 109 guestrooms, featuring indoor private spa tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Le Bisou, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include limo/town car service, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Le Bisou - Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse - This beachfront steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria - Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar - This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Le Bisou
  • Lupita Steakhouse
  • La Isla Trattoria
  • El Mar

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Parasailing
  • Pilates classes
  • Sailing
  • A hot tub
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Marina on site
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 79
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 75
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Beach towels
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 842 out of 1004 reviews" "
Rating 8 - Good. 107 out of 1004 reviews" "
Rating 6 - Okay. 29 out of 1004 reviews" "
Rating 4 - Poor. 10 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Private
Stayed 4 nights in Sep 2024

2/10 Terrible

jiyeon

Disliked: Amenities, property conditions & facilities
During my recent stay, I encountered some issues at the property that I believe could be improved. 1. The room's AC controller was not functioning properly, making it difficult to control the temperature. It seemed to run consistently regardless of the temperature setting. 2. I found some hairs on the bed frame and noticed that the towels had an unpleasant odor. 3. While the staff members were friendly, I noticed that there were some challenges with follow-through on requests. Additionally, there seemed to be an expectation for tips for basic services, which I found unusual for an all-inclusive resort. 4. I was disappointed to find that the indoor restaurant did not have air conditioning, especially during hot weather. Additionally, the requirement to wear long pants in such conditions was uncomfortable. 5. I had a negative experience with a beach vendor who appeared to be trying to scam me. I paid for a one-hour rental of three jet skis, but was stopped after only 30 minutes. When I confronted them with evidence, they suddenly claimed not to speak English. I hope this feedback can be used to address these issues and improve the overall experience for future guests.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas Tan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Beloved Playa Mujeres in Cancun, and I can confidently say it was an unforgettable experience. From the moment we arrived, the level of service was beyond exceptional. The resort is all-inclusive, but the attention to detail and personal touches made it feel like a true luxury getaway. The rooms were spacious, beautifully decorated, and incredibly comfortable. We loved the whirlpool tub on the balcony, perfect for relaxing while taking in the stunning ocean views. The amenities are top-notch, from the fully stocked mini-bar to the luxurious bathroom products. One of the highlights of our stay was the food. Each restaurant offered a unique dining experience, with menus that were diverse and full of flavor. Whether it was breakfast at the beachfront grill or a romantic dinner at one of the fine-dining options, every meal exceeded our expectations. The staff went out of their way to ensure that we were always comfortable and had everything we needed. They remembered our preferences, making every interaction feel personalized. As for the resort itself, it was incredibly peaceful, with lush landscaping and pristine beaches. The pools were clean and inviting, and we never had an issue finding a spot to relax. Whether you want to explore the beautiful surroundings or just relax by the pool with a drink in hand, Beloved offers the perfect balance.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Alexis YaVonne, Lilburn

Travelled with partner
Liked: Cleanliness, staff & service
This was a beautiful property!!! Very clean and landscaped!! It is a very quiet resort, so if you’re looking for entertainment this is not the place but If you’re looking for tranquility and relaxation it’s PERFECT!! The food is actually very good too! My absolute favorite was the taco truck Bocadito. I still dream about those tacos!! The veggie taco is amazing! The breakfast buffet at Le Bisou was also really good and had lots of different options. We were told by other guests that the best food was at El Mar on the beach, however we weren’t able to try it. The host there told us to wait 15 minutes for a table even though the restaurant was nearly empty …and after 15 minutes he asked us to keep waiting. He claimed he was waiting for someone to come clean the tables but every time a staff member came out he whispered something to them and they would leave without cleaning. It felt very personal and somewhat racist, since we were the only black couple trying to dine there at that time and couldn’t be seated in a restaurant with 5 empty tables. We ended up just ordering room service. One night it rained and became very humid afterwards and the mosquitos came out to attack!!! So I recommend you bring a very, very VERY strong mosquito repellent with you! Also bring your own liquor because The all inclusive alcohol is watered down completely. The water was also turned off in the hotel for several hours then was brown when it came back on and i was told this was normal by staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Thomas Tan

Liked: Cleanliness, staff & service, property conditions & facilities
All good@!
Stayed 5 nights in Sep 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the private pools for the casitas and the friendliness of the staff. The food was not so great
Stayed 4 nights in Sep 2024

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites are spacious and clean. The staff go above and beyond to care for all your needs. Beach is beautiful and we also enjoyed the spa and gym. Very quiet and relaxing. We will come back again for sure.
Stayed 7 nights in Aug 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this resort and we will be returning again. The service is excellent. All the staff are extrememly nice and attentive. We love the atmosphere here!
Stayed 7 nights in Aug 2024

10/10 Excellent

Avner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t receive room upgrade
Stayed 4 nights in Sep 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Lavedita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Beautiful plant life on property which is well maintained. Delicious food. Service was given with a smile. I felt personally catered to. The mosquitoes were a problem so mosquito repellent is must. We forgot ours, a small can was expensive at the store there.
Stayed 4 nights in Sep 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as very friendly with excellent service. The food was also great much better than any other all inclusive we’ve stayed at.
Stayed 6 nights in Aug 2024

10/10 Excellent

Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING place to stay will definitely be our spot from now on
Stayed 8 nights in Aug 2024

10/10 Excellent

Andrea Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet, clean and everything we were hoping for. The beach, rooms, dining, ambiance and staff were all exceptional.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jennifer Flores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were nice !
Stayed 5 nights in Aug 2024

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Arth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall
Stayed 4 nights in Jul 2024

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay at Beloved. The staff and service are exceptional. The activity and entertainment was below average. The entertainment itself was good but there are only a few areas to sit to enjoy it. There is no opportunity to dance. We were celebrating our anniversary, I would of loved to dance. The activities were just ok. Activity person was always late. Never ready and set up with chairs and table. No prizes for games and when we played water blackjack, he did not know how to play. The hot tub in our room had lots of rust. Water brown. There was awesome liquor selection but wine selection was very limited. Only 2 red wines, unless we wanted to pay for better wine. We enjoyed our stay but was a bit disappointed. Food was really good. 4 restaurants. I was happy with meals but was getting tired of menus after 5 days.
Stayed 5 nights in Aug 2024

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a 5 year anniversary-early 30s couple for 5 nights. Loved the feel of it being mostly just couples. Beautiful resort with well kept grounds. Our rooms were made up twice per day- restocked fridge and bar daily. Housekeeping is great. Food was hit or miss. My husband and I are foodies though who are used to fine dining with lots of flavor. The most flavor was at Lupitas-we had a tasty special menu anniversary meal with great staff. Beautiful beach dinner. El Mar had tasty guacamole and ceviche-did not like the breakfast there. Le Bisou had a good breakfast buffet and pretty good dinner-certain items we enjoyed more. La Isla food was ok. Such a beautiful and relaxing spa-would definitely do the spa again if we came back-Gustavo was great. We enjoyed doing the hydrotherapy as a couple and did the aqua viva add on. We loved the musicians and performers, especially the chellist. We did not really enjoy the retro performances though. Good service and staff. We did want to tip extra for certain staff. If you come mid August strongly advised to bring some sort of mosquito repellant/wipes etc. Not many resort activities. Next time we would book 4 days max or do a split stay with another resort. We overall enjoyed our stay and would recommend as a nice quiet place to reconnect with your partner.
Stayed 5 nights in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Was incredible and would definitely come again
Stayed 5 nights in Aug 2024

10/10 Excellent

Nash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing experience here. Highly recommend.
Stayed 6 nights in Aug 2024

10/10 Excellent

Richard Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denise the beach and pool concierge went out of her way daily. Amazing service at all restaurants from hostess to waiters to all servers
Stayed 5 nights in Aug 2024