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Best Western University Inn

2.5 star property

Photo gallery for Best Western University Inn

Reception
Seasonal outdoor pool
Lobby
Winery
Standard Room, 1 Double Bed, Non Smoking (Shower Only)

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk

Explore the area

Map
1020 Ellis Hollow Rd, Ithaca, NY, 14850
  • Ithaca Commons
    ‪3 min drive‬
  • Cornell University
    ‪4 min drive‬
  • Ithaca College
    ‪6 min drive‬
  • Ithaca, NY (ITH-Tompkins Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Ithaca

When you stay at Best Western University Inn in Ithaca, you'll be connected to a shopping center, within a 5-minute drive of Ithaca Commons and State Theatre of Ithaca. .This hotel is 1.7 mi (2.8 km) from Cornell University and 3.1 mi (5 km) from Ithaca College.

What's nearby

  • Ithaca Commons - 3 min drive - 3.1 km
  • State Theatre of Ithaca - 4 min drive - 3.4 km
  • Cornell University - 4 min drive - 2.8 km
  • Ithaca College - 6 min drive - 5.0 km
  • Buttermilk Falls State Park - 7 min drive - 6.9 km

Getting around

  • Ithaca, NY (ITH-Tompkins Regional) - 12 min drive

Restaurants

  • ‪Collegetown Bagels - ‬2 min drive
  • ‪Trillium - ‬3 min drive
  • ‪Cornell Dairy Bar - ‬2 min drive
  • ‪The Terrace Restaurant - ‬3 min drive
  • ‪Souvlaki House - ‬3 min drive

About this property

Best Western University Inn

Pet-friendly hotel with free breakfast connected to a shopping center in Ithaca
Best Western University Inn offers 101 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 101 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
A complimentary on-the-go breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
A complimentary on-the-go breakfast is served each morning between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 7:30 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7 AM to 10 AM

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas
  • Vineyard
  • Wine tours

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western University
Best Western University Inn
Best Western University Inn Ithaca
Best Western University Ithaca
University Best Western
University Inn Best Western
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Best Western University Ithaca
Best Western University Inn Hotel
Best Western University Inn Ithaca
Best Western University Inn Hotel Ithaca

Best Western University Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1029 reviews
Rating 8 - Good. 324 out of 1029 reviews
Rating 6 - Okay. 139 out of 1029 reviews
Rating 4 - Poor. 91 out of 1029 reviews
Rating 2 - Terrible. 67 out of 1029 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Stayed 1 night in Dec 2024

10/10 Excellent

Andriatiana, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. It is situated between a strip mall and an apartment complex. It was quiet all day and night. The strip mall has a grocery store and a take-out Chinese restaurant. There is also a Walgreen pharmacy across the street from the grocery store. The outside and inside of the property was clean. The breakfast was good and they had a clean dining area. The fitness room was clean and had a number of machines for weight resistance training.
Stayed 1 night in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, considering the price
Stayed 1 night in Dec 2024

6/10 Okay

Joan

Travelled with partner
Liked: Staff & service
Good place for the price. Room was very clean, but slightly worn. Main complaint was that we booked a room with a fireplace and couldn’t get the fireplace to work (no extra charge). Will be returning to the area in a month. Would consider staying there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Stayed 2 nights in Nov 2024

8/10 Good

Rose

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very kind,spacious parking lot, updated bathroom,quiet.
Stayed 1 night in Dec 2024

8/10 Good

Mark

Stayed 1 night in Nov 2024

10/10 Excellent

Zhengdong

Stayed 1 night in Oct 2024

6/10 Okay

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
Was just ok nothing special. Beer caps in pull out couch when we opened. Doesn’t seem like it gets a good deep clean after each stay. Hairs all over bathroom floor. Been in worse but for the money was just ok
Stayed 1 night in Nov 2024

6/10 Okay

Lane, SILVER SPRING

Liked: Cleanliness
What I didn't like: The room didn't have a chair. Lighting was poor (maybe because there was no desk, it is thought light doesn't matter). Toilet was lower than average.
Stayed 2 nights in Nov 2024

4/10 Poor

Emma C

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Shu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean, comfortable and convenient
This was our first time staying at this hotel. When my husband attended the game/comic con in Ithaca, we chose this place, and I was very satisfied with it. Ithaca is not a big town, so while the hotel is outside the downtown area, it’s still close to everything, especially the campus. There’s a P&C Market and Collegetown Bagels next to the hotel. The breakfast was good, and the room was clean, comfortable, and spacious. The fireplace was a nice bonus.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and functional
We were greeted and serviced quickly by friendly front-desk staff upon check-in. Our fireplace room was fine with a firm king-sized mattress and 4 pillows. There was one desk chair and one padded chair. The heater could be more efficient... it worked well, but the air blew behind the heavy curtain so the sensor registered it being warmer in the room than it was. I kept turning the heat up during the night as there was only one sheet with a light comforter. The room and furnishings were clean and all were functioning. The shower was stocked with dispensers for soap, shampoo, and conditioner, along with bar soaps, shower cap, and facial cream sample. We had to park a ways from our room when we returned at 11 p.m. as the parking lot was quite full. Our room was very quiet at night in spite of the hotel seeming very full. Breakfast was well stocked and attended and included hot and cold dishes. I didn't sample the meat, which looked like a cross between bacon and ham, but I made an egg and cheese sandwich that was tasty. Juice , water, and coffee were available any time. It was just outside of Ithaca, but easy to get to and close enough to the city center that we could go back & forth between activities.
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Stayed 1 night in Oct 2024

4/10 Poor

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Phone was broken and never fixed, AC unit made tons of noise coming on and off waking us up all night
Stayed 2 nights in Oct 2024

8/10 Good

Kelly Conaghan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was perfect for what we needed!
Stayed 2 nights in Oct 2024

6/10 Okay

Andrey, Port Saint Lucie

Business traveller
Liked: Cleanliness
Expected... and appears worse... enough with best western, will change my preferences.
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2024

6/10 Okay

Jessica

Stayed 3 nights in Oct 2024

10/10 Excellent

Vougar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Cornell University and safe
Stayed 1 night in Oct 2024

2/10 Terrible

carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you book here, there is no indication it’s a pet-friendly hotel pets unless you read the fine print. And that pets are allowed in ANY ROOM, even if you read the fine print. I am allergic to both cats and dogs, and felt awful during and after my stay. A pet-friendly hotel with carpets? There’s no way to rid a room like that of cat hair and dog dander. It feels extremely negligent not to make that clear to visitors. Also, a dog 2 doors down barked late at night and woke me early in the morning. The asst manager was less than interested in my commentary. The doors to the different sections of the hotel did not lock, so anyone could enter, which felt very unsafe. Then there was no coffee at breakfast. I finally found the woman in charge of the cafeteria, and she said she’d replace it. I asked how long she thought it would be, and she told me “as long as it takes me.” Her pants were falling down and as she walked away, I could see her butt crack, I kid you not. Particularly awful in food services. There was coffee available 12 mins later, after I had to get the manager to push her. You can’t make this stuff up. The hotel was really awful, mostly because of its hidden yes-to-pets policy (couldn’t that be reserved for specific rooms in a separate part of the hotel?) but also because the staff didn’t seem to care about it’s customers at all. Would never stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, not worth the price
When we checked in, we were given a room that had not been cleaned. The bed sheets were all over the place and house keeping did not clean the room with the guest before. When I informed the front desk, the lady working there was shocked that it had not been cleaned and gave us another room. We stayed there for two days. On the day of check in , I informed the hotel that I would like housekeeping. After the first day, I came back to the room without housekeeping done. On the second day when we were leaving, housekeeping woke up with a knock on the door at 8:45 am, way to early for housekeeping.
Stayed 2 nights in Oct 2024

6/10 Okay

Pamela

Stayed 1 night in Oct 2024