I gave the “staff and service” a low rating, but the staff we interacted with were great. However they had the same person working for over 12 hours, on a very slow system, and only one person was able to check people in to their rooms. We waited over an hour to check in to our room, and there were only 2 people ahead of us. We were so upset we wished we just drove home instead. We even ordered a pizza while in line and it arrived while we were waiting. After a long and exhausting day, the last thing you want to do is wait in a line. The staff was very kind and apologetic, but something is very wrong with their system. Also, a car had their windows smashed in overnight, so that was unsettling.