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Kampala Serena Hotel

5.0 star property

Photo gallery for Kampala Serena Hotel

Couples treatment room(s), sauna, hot tub, steam room, body treatments
2 bars/lounges, Champagne bar
Balcony view
Free self-parking, free valet parking
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Kintu Road, Kampala, 256
  • Uganda Golf Course
    ‪8 min walk‬
  • The Acacia Mall
    ‪2 min drive‬
  • Makerere University
    ‪3 min drive‬
  • Entebbe (EBB-Entebbe Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Superior Room, Courtyard View

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Kampala

A stay at Kampala Serena Hotel places you in the heart of Kampala, within a 15-minute walk of Uganda Golf Course and The Parliament of the Republic of Uganda. .This family-friendly hotel is 1 mi (1.6 km) from Embassy of Sudan and 1.3 mi (2.1 km) from Embassy of France.

What's nearby

  • Uganda Golf Course - 8 min walk - 0.8 km
  • The Acacia Mall - 2 min drive - 2.2 km
  • Makerere University - 3 min drive - 3.1 km
  • St. Francis Hospital - Nsambya - 3 min drive - 3.4 km
  • Embassy of the United States - 4 min drive - 3.9 km

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Luxury hotel with 6 restaurants and a full-service spa
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has 10290 square feet (956 square meters) of space consisting of a conference center and 16 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.
Late night fare is available from 24-hour room service.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champagne Bar
  • Explorer Italian Bistro
  • Pool Side Restaurant
  • The Lakes Restaurant
  • The Pearl Restaurant

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre (10,290 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 150.0 per day

Payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 61491

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the health club
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 144 out of 188 reviews
Rating 8 - Good. 33 out of 188 reviews
Rating 6 - Okay. 6 out of 188 reviews
Rating 4 - Poor. 3 out of 188 reviews
Rating 2 - Terrible. 2 out of 188 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had some issues with the lighting in the room and takes forever for the water to warm but overall an excellent place to stay! The staff is amazing in every way!!I I will book again with Serena on my next trip to Uganda.
Stayed 8 nights in Dec 2024

10/10 Excellent

Peace

Stayed 3 nights in Dec 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

4/10 Poor

Aegis

Stayed 4 nights in Sep 2024

8/10 Good

Momodou

Stayed 2 nights in Aug 2024

8/10 Good

Cheikh, Dakar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Jun 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramesh

Stayed 2 nights in Jun 2024

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

6/10 Okay

Shaheen Abdulgani A.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

8/10 Good

Deve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

8/10 Good

CHINTAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

SANDRA, GRANGER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yasin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

Tijuana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023

6/10 Okay

Edwin

Business traveller, Travelled with partner
Aging and lack of maintenance. Services are sloth pace.
Stayed 2 nights in Oct 2023

8/10 Good

Edward A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023