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Fairmont Orchid

4.5 star property

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Exterior
Private beach, white sand, beach cabanas, sun-loungers
4 restaurants, lunch, dinner served; international cuisine
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Historic Park
    ‪18 min walk‬
  • Mauna Lani Resort Golf Course
    ‪6 min drive‬
  • Mauna Lani Beach
    ‪9 min drive‬
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront (Newly Renovated)

View from room

Suite, 1 King Bed with Sofa bed, Non Smoking, Oceanfront (Newly Renovated)

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Garden View (Newly Renovated)

  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, Multiple Beds, Non Smoking, Ocean View (Newly Renovated)

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

Room, 2 Queen Beds, Non Smoking, Garden View

  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Premium Room, 1 Queen Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

Fairmont Gold, Premium Room, 1 King Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 2 Queen Beds, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Suite, 1 King Bed, Non Smoking, Ocean View

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 Queen Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Partial Ocean View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Fairmont Gold, Room, 1 King Bed, Non Smoking, Garden View

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Newly Renovated)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Newly Renovated)

  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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View from property

The Westin Hapuna Beach Resort

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, (1003)
The price is NZ$1,809
for 1 room
includes taxes & fees
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The Westin Hapuna Beach Resort

About the area

Kamuela

With a stay at Fairmont Orchid in Kamuela, you'll be on the waterfront, within a 10-minute drive of Mauna Lani Resort Golf Course and Great 4-D Movie Ride. .This beach resort is 8.9 mi (14.4 km) from Mauna Kea Beach and 7.7 mi (12.3 km) from Hāpuna Beach State Recreation Area.
View more Resorts in KamuelaOpens in a new window

What's nearby

  • Mauna Lani Resort Golf Course - 6 min drive
  • Mauna Lani Beach - 9 min drive
  • Waikoloa Kings Golf Course - 11 min drive
  • Waikoloa Beach Golf Course - 14 min drive
  • Hāpuna Beach State Recreation Area - 18 min drive

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury resort on the beach, with outdoor pool
Fairmont Orchid offers 540 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 540 air-conditioned rooms featuring LCD televisions. Rooms have private lanais. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Hale Kai Restaurant, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.
Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.
Binchotan: Bar & Grill - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
The Orchid Court - Onsite buffet restaurant. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 50 for adults and USD 25 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 beach bar
  • Room service available

Restaurants on site

  • Hale Kai Restaurant
  • Browns Beach House
  • Binchotan: Bar & Grill
  • The Orchid Court
  • Luana Louge

Things to do

  • 24-hour fitness centre
  • 10 outdoor tennis courts
  • Beach volleyball
  • Canoeing
  • Designer shops
  • Full-service spa
  • Golf course
  • Outdoor pool
  • Paddleboards on-site
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1002 reviews
Rating 8 - Good. 192 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 15 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Fairmont orchid is a lovely, family and romantic get away. The staff couldn’t have been more friendly and helpful! I especially liked the intimate feeling of the grounds which were beautiful! I would definitely come back!
Stayed 4 nights in Nov 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent by any measure. The lobby and surrounding patio is gorgeous; especially at night with the torches lit. There was a guitarist each night with drink/food service. Pool area is beautiful; plenty of chairs for all guests which is unusual. Drink/food service was always available. The entire grounds is well manicured. The lagoon is very pretty and loaded with fish. Many places to sit of an evening with several fire places on the grounds and near the beach. Really a lovely setting. Only downside was the price of food which did borderline a little silly. Breakfast, although very good food quality and presentation, price was $50 per person. Drinks are $14 and above. Dinner was very good, again very high priced. We noted many persons were going to the nearby grocery store up the road to stock up. Very nice food choices at store but keep in mind there is no microwave in the rooms. Rooms were perfect.
Stayed 5 nights in Nov 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible stay, luxurious from even the first walk into the lobby with a stunning view. Also really enjoyed the drinking water stations
Stayed 2 nights in Nov 2024

10/10 Excellent

Harman

Stayed 7 nights in Nov 2024

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Orchid is absolutely beautiful! The grounds are immaculate and pool is the perfect size with a separate section for adults. The food options are good. We especially enjoyed the breakfast buffet that had about every option you could imagine. The beach is ideal for kids with no breaking waves, a sandy beach, and safe clear waters for snorkeling! It's just a short walk to a nice grocery store, shops, and more dining options. Our trip was just about perfect!
Stayed 4 nights in Nov 2024

10/10 Excellent

Isaac Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 7 nights in Jul 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Penny Parker-

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Makes you feel like youre on an expensive exquisite vacation. Very clean. The grounds well maintained. Staff are friendly,polite,and professional. Property is kid friendly. It does not have a microwave in rooms ( for those who may need this amenity). Would definitely recommend to others and would stay again at this property.
Stayed 4 nights in Nov 2024

10/10 Excellent

Linda Susan Wohst

Stayed 7 nights in Oct 2024

8/10 Good

Jonathan, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. Seems like they are trying to put money into the property to upgrade rooms. The need to focus on doing a few things to enhance the customer experience...like selling beer and soda's at their gifts shops....like having a book donation and pick up. Little things that make it a better experience for the people spending all the money. They have great retail space but not much for the guests to buy. Make it so no one wants to leave and dont have to pay $10 for a beer, but cango into a shop in the place and buy 2 for $5...make sense?
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous, all the common areas are clean and beautiful. Lobby and the view as you walk in is like a painting. Staff will go out of their way to help, and are all super nice and friendly. This is Hawaii, so everything is expensive, and this hotel very much fits the bill. $50 breakfast buffet per person and $25 mixed drinks at the outdoor bar. My one real complaint is the resort is seriously lacking a good espresso machine and someone who knows how to use it, remedied by a coffee shop a few minutes away by car. The room was large and well appointed, if a little dated and some sliding doors didn't operate smoothly.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lloyd

Liked: Amenities, property conditions & facilities
Area! Construction noise
Stayed 2 nights in Oct 2024

8/10 Good

Tori

Stayed 4 nights in Oct 2024

10/10 Excellent

Keith Vincent

Stayed 5 nights in Sep 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back
Loved this. As good as fairmont maui except less crowds. Beautiful property? Great restaurants, excellent service and better value than Maui.
Stayed 5 nights in Oct 2024

10/10 Excellent

pooja

Travelled with family
Liked: Amenities, property conditions & facilities
My stay was excellent , amazing hotel , staff go above and beyond to ensure you are happy and have a pleasant stay overall a great experience couldnt have asked for a better stay , will highly recommend. Thank you !
Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Julia, Bedford

Stayed 5 nights in Sep 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing snorkeling in its private bay. We saw sea turtles, eels, and lots of bright, tropical fish. The garden view rooms are stunning with lots of waterfalls and lush landscapes on the property. Highly recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Larry Alan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The protected ocean cove was spectacular.
Stayed 7 nights in Oct 2024

10/10 Excellent

Janet Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!! Family friendly!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jennifer, Lodi

Liked: Cleanliness
Stayed 1 night in Oct 2024