As advertised we had wonderful ocean views as we’ve come to know at MaunaLani. And the condo was very comfortable and upgraded as a substitute for the resort being closed for remodel construction.
While we understand the need for periodic maintenance and repairs, we were disappointed in our “hard hat environment” experience during our 10 days at the MaunaLani Terrace. At check-in we questioned the status of roof replacement on the building next store to our building and plans to moving to ours. The office said that safety railings would be put up during the next few days but not more than that. If things changed, we would be contacted. As it turned our building went to full removal and replacement of the roof including sub partical boards during the last week of our stay. Staying on the top level of the building we were left with:
Noise 8:00am -4:00pm: impact drilling, power saws, impact cutting, hammering and nailing, construction vehicle movement.
Debris: saw dust made the Lani unusable, dust and debris on the stairway and parking lot.
Leaving and returning: movement out and back in the parking area was limited by the construction vehicles, needing and waiting for construction vehicles to be moved, not being able to get back to our covered parking spot.
We believe we could have had some advance notice of the maintenance and construction work going on during our stay at the Terraces. We did question it at check-in and then did not receive the promised updates. Was there another condo available in the complex available and not in the construction zone? No allowance or consideration was offered until we visited the office for answers. An offer to move to another unit 2 days before our departure was not a solution. The partial $ credit to our account was appreciated as some consolation for missing out on enjoying the beautiful location and condo to the fullest during our stay.