2/10 Terrible
Verified traveller
24 Oct 2024
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this place!!!
It was the worst experience in my life! The lady from the reception refuse us to check in because: 1. I have asked why the info about deposit wasn’t indicated at time when I made the reservation in the app (I have to know about that in advance and this info should be provided to me at the moment when I choose the accommodation. It’s crucial to me as we have some limitation for foreign transaction on the government level and I just can be out of possibility to pay by card if there is any hidden charges or even deposit(as it also counts to the limits), so I carefully read the hotels description before making the reservation and pay a lot of attention to this); as well initially she even didn’t tell us the amount of deposit and that it’s a deposit!!! Just said “tap your credit card” (the accommodation was fully paid in advance).
2. The second reason to refuse the check in was my ask about wi-fi that didn’t work at room (we wasn’t informed in advance despite this problem exists for 4 days at least at the moment of our check in). When I choose the accommodation I have added all needed amenities to the filters and my choice is based on my needs. Wi-fi is one of the crucial points as I don’t have a local SIM card and need the wi-fi in the room. So, this hotel absolutely disrespectful to their customer, they don’t respect our time, health and right to be aware and informed.
Verified traveller
Stayed 1 night in Oct 2024