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Hotel Riu Palace Zanzibar - All Inclusive - Adults Only

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Palace Zanzibar - All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
View from room
Reception
Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Air conditioning
  • Parking included

Explore the area

Map
Nungwi Road, Nungwi
  • Kendwa Beach
    14 min walk
  • Nungwi Beach
    5 min drive
  • Nungwi Natural Aquarium
    5 min drive

Room options

View all photos for Suite (B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (B2C-CA)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite ( B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite ( B2C-CA)

  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa ( B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Villa ( B2C-CA)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite ( B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite ( B2C-US)

  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Hot Tub (Jacuzzi B2C-CA)

View from room

Suite, Hot Tub (Jacuzzi B2C-CA)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Villa, Private Pool (Beach B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Villa, Private Pool (Beach B2C-CA)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, Ocean View ( B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, Ocean View ( B2C-CA)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, Courtyard View ( B2C-CA)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Courtyard View ( B2C-CA)

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, Ocean View ( B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, Ocean View ( B2C-US)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Villa ( B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Villa ( B2C-US)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Private Pool (Beach B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Villa, Private Pool (Beach B2C-US)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (B2C-US)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Suite, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, Courtyard View ( B2C-US)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Courtyard View ( B2C-US)

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Hot Tub (Jacuzzi B2C-US)

View from room

Suite, Hot Tub (Jacuzzi B2C-US)

  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, Courtyard View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Courtyard View

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Villa, Private Pool (Beach)

View from room

Villa, Private Pool (Beach)

  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Hot Tub (Jacuzzi)

View from room

Suite, Hot Tub (Jacuzzi)

  • 90 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Villa

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Villa

  • 125 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite

  • 51 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the area

Nungwi

When you stay at Hotel Riu Palace Zanzibar - All Inclusive - Adults Only in Nungwi, you'll be on the beach, a 5-minute drive from Nungwi Beach and 7 minutes from Kendwa Beach. .This all-inclusive property is 22.7 mi (36.6 km) from Kiwengwa Beach and 2.2 mi (3.5 km) from Nungwi Natural Aquarium.

What's nearby

  • Kendwa Beach - 14 min walk
  • Nungwi Beach - 5 min drive
  • Nungwi Natural Aquarium - 5 min drive
  • Mnarani Natural Aquarium - 6 min drive
  • Muyuni Beach - 38 min drive

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 90 min drive

Restaurants

  • ‪Promenade Main Restaurant - ‬6 min walk
  • ‪M&J Cafe - ‬5 min drive
  • ‪Ginger Bar - ‬5 min walk
  • ‪Sexy Fish - ‬5 min drive
  • ‪Upendo Restaurant - ‬7 min walk

About this property

Hotel Riu Palace Zanzibar - All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
Hotel Riu Palace Zanzibar - All Inclusive - Adults Only offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Nungwi property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 100 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

You can enjoy a meal at Promenade serving the guests of Hotel Riu Palace Zanzibar - All Inclusive - Adults Only, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Promenade - Onsite buffet restaurant.
Beef Steak House - Onsite steakhouse. Reservations are required. Open daily.
Breeze - Onsite bar. Open daily.
Sunshine - Onsite bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite live performances

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Promenade
  • Beef Steak House
  • Breeze
  • Sunshine

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Sauna
  • Steam room
  • Table tennis

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests, including adults, children, and babies, must be included when making the booking to be shown the right rooms and rates. All guests not included will be charged at the hotel, during check-in time. Virtual credit cards or prepayments will not be accepted.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hideaway Nungwi
Hideaway Nungwi Resort
Nungwi Hideaway
Nungwi Hideaway Resort
Nungwi Resort
Hideaway Of Nungwi Resort & Spa Zanzibar
Riu Palace Zanzibar All Inclusive Adults Resort Nungwi
Riu Palace Zanzibar All Inclusive Adults Resort
Riu Palace Zanzibar All Inclusive Adults
Riu Zanzibar Inclusive Adults
Riu Palace Zanzibar All Inclusive Adults All-inclusive property
Riu Palace Zanzibar All Inclusive Adults Nungwi
Riu Palace Zanzibar All Inclusive Adults
Riu Palace Zanzibar - All Inclusive - Adults Only Nungwi
Riu Palace Zanzibar All Inclusive Adults Only
Hideaway of Nungwi Resort Spa
Riu Zanzibar Inclusive Adults
Riu Zanzibar Inclusive Nungwi
Riu Palace Zanzibar All Inclusive
Riu Palace Zanzibar All Inclusive Adults Only

Hotel Riu Palace Zanzibar - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 452 out of 616 reviews" "
Rating 8 - Good. 108 out of 616 reviews" "
Rating 6 - Okay. 23 out of 616 reviews" "
Rating 4 - Poor. 15 out of 616 reviews" "
Rating 2 - Terrible. 18 out of 616 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff are excellent! Hotel is a bit dated but the beach and water are so worth it! Great variety of food. Strongly recommend booking your dinner bookings the minute you check in!
Stayed 4 nights in Sep 2024

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the food variety and presentation excellent. Be careful of the room selection, they are limited in number of rooms with double beds.
Stayed 4 nights in Sep 2024

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I enjoyed ourselves celebrating our 5th anniversary here at the Riu Zanzibar. Excellent food, hospitality, and services! If you are traveling to Zanzibar, this is the place to stay. You will not be disappointed!!!
Stayed 6 nights in Aug 2024

10/10 Excellent

carmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and good food
The hotel is beautiful and the service is outstanding and caring, smiling and helpful. The food is also great. There were a few small things like the smell in the bathroom and also they provided very basic toiletries, not vanity set, or bathrobes or slippers that I use to get in more basic hotels. Also for some reason there is no blanket just a sheet to cover and I had to ask a few time to bring me something thicker
Stayed 3 nights in Jul 2024

10/10 Excellent

maya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic holiday
The ambiance, service, food, and even the weather were exceptional! I want to thank everyone who helped keep my room sparkling clean and cozy, prepared delicious food and drinks, and maintained the unique ambiance at the restaurants, reception, beach, and pools. I also want to thank Veronica, the bartender at the small bar located just after the main swimming pool on the way to the beach.
Stayed 3 nights in Jul 2024

8/10 Good

Ori

Liked: Cleanliness, property conditions & facilities, room comfort
Staying at Riu Palace hotel
No doubt this is an extraordinary resort, though there were some small issues that spoiled a little bit the perfect experience. 1. There was a plugg in the sink. 2. The mosquito net to the balcony was off track. 3. We were mislead by the reception for the stable which we have booked for riding. Beside that everything was just perfect
Stayed 4 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 Night Stay
The hotel is beautiful, clean, and large. All of the staff are incredibly friendly and helpful. Spa and excursion desk were both great. Only recommendation is booking dinner reservations immediately at check in. They are hard to get and the food is considerably better at sit down restaurants than buffet, which is still good. We’d definitely return on a future visit to Zanzibar!
Stayed 5 nights in Jul 2024

8/10 Good

Bobby, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants and food were excellent; never had one bad meal experience. Needs to provide more music entertainment and the room furnishings need serious upgrades.
Stayed 5 nights in Jun 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

2/10 Terrible

keisha

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was welcoming upon arrival. The property was very big and limited transportation to get around. I reserved the steak house for the lastnight for dinner and the manager was nasty!!! I told him i was celebrating my birthday and he told me he looked up my reservations and I arrived 6/27 ( my hirthday was 6/25) then stared at me...his attitude made my whole dining experience unbearable.. he even proceeded to stand up and look at me. I never got a happy birthday..the desert was thrown on the plate so i left without even having it.by the time i walked back to the main dining area. The food was finished so i didn't get to eat. The pool staff and bar staff was really nice. I wouldn't return to this facility because its a waste of money..no food available after 9:30pm...the resort gets really dark and no transportation available..no real night entertainment
Stayed 3 nights in Jun 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2024

10/10 Excellent

Furhat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff, food, entertainment. Everything was perfect. I would highly recommend.
Stayed 8 nights in Jun 2024

10/10 Excellent

Edita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional experience at RIU Palace Zanzibar, largely thanks to the outstanding management by Diana. From the moment I arrived, their warm greeting and attentiveness set the tone for a memorable stay. The hotel itself was immaculate, with beautifully appointed rooms and excellent amenities. In what truly set this stay apart was the exceptional service provided by the Assistant General Manager, Dijana. Her dedication to ensuring every guest had a remarkable experience was evident in every interaction. Dijana went above and beyond to accommodate my requests. Her genuine care and attention to detail made a significant impact on my overall experience. In conclusion, my stay at RIU Palace Zanzibar was outstanding in every aspect. The luxurious accommodations, exquisite dining, and superb amenities were all enhanced by the impeccable service, particularly from the Assistant General Manager Dijana, bar staff Yusuf, Rukiya, Rashid, restaurant staff Gabriel, Mohamed, entertainment Roni, ccccc Their professionalism, warmth, and dedication to excellence ensured that my stay was unforgettable. I highly recommend RIU Palace Zanzibar to anyone seeking a truly exceptional hotel experience. Edita
Stayed 11 nights in Jun 2024

10/10 Excellent

Richard

Stayed 7 nights in Jun 2024

8/10 Good

Andre Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place for rest!!!
Stayed 2 nights in May 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property.
Stayed 3 nights in May 2024

10/10 Excellent

Annalise Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Beautiful property and the friendliest staff! I hope to visit again in the future.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lynique, Brooklyn

Stayed 3 nights in Apr 2024

10/10 Excellent

Lolita

Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Apr 2024

4/10 Poor

Martin

Liked: Staff & service
Disliked: Cleanliness
Jacuzzi Suite not fit for purpose.
Booked a Jacuzzi Suite. THe Jacuzzi was not usable. Discoloured water and ripped cover with wildlife coming out of it. They offered another room without a Jacuzzi and no view. Was told had to claim back on hotels. com for partial refund but now they say will not do partial refund because they gave a $10 bottle of cheap plonk. Black sunbeds. impossible to lie on without getting burnt with the small beach towels provided. Specialist restaurants are not worth going to in the Jambo next door . Because you only get the 4Star drinks that no-one as ever heard of. Entertainment in the hotel at night is on par with a holiday camp from the 70's. Good points.. Stunning beach and sunsets. Really friendly staff . JUst arrived back and because of the above cancelling booking for Riu we have later in the year.
Ripped Cover with wildlife and Green . Would not change for the 9 days. Offered another room with no view or Jacuzzi
Stayed 9 nights in Mar 2024

4/10 Poor

JOSE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

8/10 Good

Aboobakr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area leading to the property isnt great. But once you entre the resort, its a different ball game. No complaints about the beach, Staff and restaurants. These were all great. However, certain things for a 5 star resort just were not upto standard. -electrics kept going off on our side of the hotel. They kept blaming this on the electricty in zanzibar, but it seemed like a faulty electrics in the hotel. Ive asked for a partial refund for this. But not heard anything. - not enough buggies around the premises -no beach bag/in room slippers -i asked for room decorations/cake for my wifes birthday. Asked twice but nothing was done. Ive never had this issue before. Even with 4/3 stat hotels.
Stayed 4 nights in Feb 2024