4/10 Poor
Tracy C.
12 Dec 2023
Disliked: Cleanliness
Great Location, Needs Maintenance & Updating
Stayed in December 2023
The good - a great location in Kihei right across from Kam III beach and easy walking to shopping and dining. Grounds are beautiful, and the property staff were helpful. The pool and BBQ areas were always clean. Once we finally got access, the beach supplies were nice.
However, the pics in the listing are quite different than in person, and must have been photoshopped. When we arrived the unit was dirty. Less than 24 hrs after an email to the property manager, an entire crew was sent in, and they did their best to remedy the housekeeping issues. I greatly appreciate the onsite staff as they were kind, apologetic, and did what they could to address our concerns (other than a maint staff that walked in unannounced 30 min after check-in). They did offer to refund our cleaning fee, which was appreciated.
Our other concerns were related to the maint and upkeep of the condo - the washing machine was broken and flooded the laundry closet and bathroom, only half the electrical outlets were working, kitchen supplies old/not functional, the screen on the lanai broken, the sliding door latch on the lanai was broken and you had to wiggle it for the latch to drop to lock, paint is rubbing off the walls, beds were uncomfortable, and it took trial and error all week to figure out what was what.
Filed a customer complaint with vrbo, however the owner rejected any compensation. Be warned when booking. I have never encountered this on previous homestays.
Tracy C.
Stayed 7 nights in Dec 2023