See all properties
Save

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Meeting facility
Exterior
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Pool

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Kitchener City Hall
    ‪6 min walk‬
  • Kitchener Market
    ‪7 min walk‬
  • Victoria Park
    ‪7 min walk‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Standard King Non Smoking

Quality Inn

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
4.1 out of 5, Very good, (1196)
The price is NZ$158
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Quality Inn

About the area

Kitchener

With a stay at Crowne Plaza Kitchener-Waterloo by IHG, you'll be centrally located in Kitchener, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. .This hotel is 1.2 mi (2 km) from Kitchener Memorial Auditorium Complex and 2.7 mi (4.4 km) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 9 min walk
  • Kitchener Memorial Auditorium Complex - 3 min drive
  • Wilfrid Laurier University - 6 min drive
  • Bingemans - 7 min drive
  • University of Waterloo - 7 min drive

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a conference center, a quick walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 201 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch LED televisions with cable programming provide entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as desks and coffee/tea makers.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include wedding services, a fireplace in the lobby, and a ballroom.
Enjoy American cuisine at Aqua Lounge Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Kitchener? This hotel has 15005 square feet (1394 square meters) of space consisting of a conference center and 7 meeting rooms. Self parking (subject to charges) is available onsite.
Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (CAD 12.00 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (15005 square feet of space)
  • Meeting rooms - 7

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Deep-soaking bath
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 507 out of 1080 reviews
Rating 8 - Good. 305 out of 1080 reviews
Rating 6 - Okay. 142 out of 1080 reviews
Rating 4 - Poor. 51 out of 1080 reviews
Rating 2 - Terrible. 75 out of 1080 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unfortunate disappointment
Hotel was ok. Friendly staff. Game room was a disappointment. Most games broken and couldn’t figure out the bowling or mini golf. No signage telling us how to work them. Pictures definitely deceiving. Paid for breakfast but didn’t start serving until 7:30am so couldn’t wait around for it. Very loud streets downtown and we could hear everything. Kept us up most of the night. Likely wouldn’t stay again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but was kept up until 3am with loud hockey parents partying beside us! You need security walking the halls as kids were running around at midnight. We travel a lot for our kids sports and we love the hotel stays but we respect other patrons by enforcing curfews with all the team players. Wish it was a little quieter after midnight.
Stayed 1 night in Nov 2024

8/10 Good

Mee Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Jenny

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our room felt very dated, and very small. No sink vanity in the washroom and the tub/shower was old. Our outlets didn’t work well because they were loose. And our fridge didn’t work at all. There were tonnes of kids running up and down the hallway all hours of the day and we were put in a joining room which we could hear our neighbours conversations every minute were in the room. It was a quick overnight stay, but not worth the price at all.
Stayed 1 night in Nov 2024

4/10 Poor

Pamela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No shower door, sink was clogged
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
$12 parking was not included in the Expedia price. Tight hallways. Smaller rooms. Lowering the in-room temperature did nothing. Otherwise, fairly clean and somewhat comfortable. Not ideal for bigger family.
Stayed 1 night in Nov 2024

4/10 Poor

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We’ve stayed at this property twice before, this was our third time. Both times we excellent. However this last time, I am very disappointed. The check in was great, we were offered a complimentary upgrade to a king bed. However when we got to the room, room 463, it did not have a great smell. The bathroom shower was very dirty, water pressure was not the same as it was previously. The bedsheets were very rough, not soft at all and the pillows were the same. This is not what we were expecting as both times before were clean and comfortable. Really disappointed this time around.
Stayed 1 night in Nov 2024

8/10 Good

Josee

Stayed 3 nights in Nov 2024

8/10 Good

Sagar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Nichole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location downtown near the venues and restaurants. They had very clean rooms, comfortable beds and great amenities Great staff and excellent customer service 🙌
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
I will be back
Stayed 4 nights in Nov 2024

10/10 Excellent

Gisela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful staff great location many amenities can’t say enough about this property
Stayed 4 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities
Good value location in downtown Kitchener. Nice, clean rooms. Parking is convenient but not for larger vehicles.
Stayed 1 night in Nov 2024

10/10 Excellent

Ulysses, Mississauga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff, clean and cozy rooms.
Stayed 1 night in Nov 2024

4/10 Poor

Ed

Nightmare on King St E.
Stayed 1 night in Nov 2024

10/10 Excellent

Festus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Jacques

You should really inform guests when you are accepting hockey teams or isolate guests from those floors. Likely would have been better sleeping in my car
Stayed 1 night in Nov 2024