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Grand Service Suite at Times Square

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Service Suite at Times Square

Business centre
View from room
Outdoor pool
Game room
LCD TV, DVD player

Reviews

5.4 out of 10

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included

Explore the area

Map
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100
  • Sungei Wang Plaza
    2 min walk
  • Berjaya Times Square
    3 min walk
  • Changkat Bukit Bintang
    6 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    45 min drive

Room options

View all photos for Apartment, 2 Bedrooms

1 bedroom, free minibar, in-room safe, desk

Apartment, 2 Bedrooms

  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Deluxe Room

1 bedroom, free minibar, in-room safe, desk

Deluxe Room

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Superior Room

1 bedroom, free minibar, in-room safe, desk

Superior Room

  • 57 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom

1 bedroom, free minibar, in-room safe, desk

Apartment, 1 Bedroom

  • 61.0 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Studio

1 bedroom, free minibar, in-room safe, desk

Studio

  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Exterior
Pullman Kuala Lumpur City Centre Hotel & Residences
Pool
Spa
Kids pool
Parking included
4.2 out of 5, Very good, (1003)
The price is NZ$200
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Pullman Kuala Lumpur City Centre Hotel & Residences

About the area

Kuala Lumpur

With a stay at Grand Service Suite at Times Square, you'll be centrally located in Kuala Lumpur, just a 3-minute walk from Berjaya Times Square and 12 minutes by foot from Pavilion Kuala Lumpur. .This guesthouse is 0.4 mi (0.7 km) from Jalan Alor and 1.4 mi (2.2 km) from KLCC Park.
View more Guest houses in Kuala LumpurOpens in a new window

What's nearby

  • Berjaya Times Square - 3 min walk - 0.3 km
  • Pavilion Kuala Lumpur - 12 min walk - 1.1 km
  • Suria KLCC Shopping Centre - 3 min drive - 2.3 km
  • Petronas Twin Towers - 3 min drive - 2.6 km
  • KLCC Park - 3 min drive - 2.2 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Imbi Station - 3 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • ‪4 Fingers Crispy Chicken - ‬1 min walk
  • ‪Taste of Asia Food Court - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Grand Service Suite at Times Square

Guesthouse with free parking, steps from Berjaya Times Square
Grand Service Suite at Times Square offers 25 air-conditioned accommodations with DVD players and free minibar items. Accommodations have separate sitting areas and are furnished with single sofa beds. LCD televisions come with satellite channels. Accommodations at this 3.5-star guesthouse have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 25 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and a fitness center. This guesthouse also features complimentary wireless internet access, gift shops/newsstands, and a hair salon.
You can enjoy a meal at the restaurant serving the guests of Grand Service Suite at Times Square, or stop in at the snack bar/deli. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff. Free self parking is available onsite.
Grand Service Suite at Times Square has a restaurant on site.

Languages

English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Spa

  • Manicures and pedicures
  • Massages
  • Sauna

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Single sofa bed

Bathroom

  • Deep-soaking bath
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • DVD player
  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Free bottled water
  • Free minibar
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur

Grand Service Suite at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 13 out of 70 reviews" "
Rating 8 - Good. 11 out of 70 reviews" "
Rating 6 - Okay. 7 out of 70 reviews" "
Rating 4 - Poor. 14 out of 70 reviews" "
Rating 2 - Terrible. 25 out of 70 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Worst experience
Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com

6/10 Okay

Hazman

Disliked: Property conditions & facilities
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.

2/10 Terrible

Billy, Canada.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly and Dirty room.
Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.

4/10 Poor

samantha, singapore

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Chun Kiong, Penang, Malaysia.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience!
When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hopeless
We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

4/10 Poor

Aussie Girl, Perth, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
OLD & DISGRACEFUL FOR WESTERN SYANDARDS
Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck! Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel is difficult to find
The hotel location is difficult to find. Many people confuse between Tower A and B even taxi drivers Even hotel room is large, however, facilities are old and dirty. A bit disappointed with quite expensive cost

4/10 Poor

LOO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Service Suite at Times Square
An excellent time spent here. Totally recommnended ... Fabulous! Great value for money! Great location! Great facilities! Overall - no issues ... Nothing but praise

6/10 Okay

ELFY SHAHROM, Sarawak

Short stay
For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.

2/10 Terrible

ponkster, toronto

Horrible experience.
We get there and have to wait for somebody to show up.No check in desk A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better). Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone Hard to find anybody to fix issues.

4/10 Poor

Grace, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.

4/10 Poor

cindy, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities
Perfect location for stay
The big shopping mall just down the hotel. The swimming pool Was great. Goos locations too

2/10 Terrible

Hossain, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never book from this listing, Please REMOVE!
If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG, the worst ever
I have stayed at 60+ hotels with Hotels.com, this was the worst condition EVER. Everything was stained or damaged or dirty. imagine a cooking pot had exploded, & the stains & smears on carpet, walls, shades, ceiling, towels, couch, bed, cabinets.....OMG, worse than you can ever imagine. On a positive note, the room was quiet, which made it scary, as there were weird sounds from the AC which didn't work....

10/10 Excellent

SAFINUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
The place was really terrible.The bathroom will be flooded with water after each shower.The water tap was taped up instead of being fixed.The broken sliding door at the kitchen was also taped up instead of being fixed.The place has many lights that has gone out.There was exposed electrical wires too.The electricity box was a mess and had many wires jutting out of their own places.The safety at the suite was terrible .There were even holes in the walls of the apartment suite.The dining room table leg was broken and not fixed.The kitchen cupboards were dusty dirty and even had cockroach eggs in them.The drawers were full of previous users stuff that includes toothbrush , plastic bags and even underwear.The sink pipe below even had ALGAE growing on it already.The shower room heating system was also spoilt.The 2nd Day the air conditioning broke too.And it was very hot.The wire sockets of the lamps were also exposed.Thus making us fear for our safety.We didn't even dare use any of the sockets at all.Some of the furniture were broken and they only fixed them by taping them up.The wall mosaic was even broken exposing wall concrete.And the presentation candles were used and melted.And the most outrageous thing was when we were checking in.The management told us the place was fully booked even though we had already placed and paid our booking.They even attempted to relocate us to another location with a cheaper price.After we argued with them , they gave us a terrible room.

4/10 Poor

couple travlers, AUS

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Old, dirty and poorly run
This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key. The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work. These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managed SUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed

2/10 Terrible

Keng Leong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Hotel Room Stay at Berjaya Time Square
The unit is old and running out of maintenance plus full of cockroaches. Whole unit with the smell of mould. The flooring is sticky and a layer of dust on all table and basin. Sofa and bed with stain. Bathtub water leakage and whole toilet was flooded. Hotel price is over charged, worse than 2 star budget hotel.

4/10 Poor

Tashfin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good.Housekeeping &service is terrible.
Location is good but maintenance and service is horrible. The agent responsible for maintenance is shady character trying ti rip you off.