6/10 Okay
Leopold
14 Jan 2025
Disliked: Property conditions & facilities
The hotel was clean and the breakfast was outstanding. However, the staff is very process driven instead of results driven. We arrived at 2:40pm and had to wait for 20 minutes to check in because “check in time is 3pm”. On New Year’s Day we did not have reservations for the restaurant and. Everything in town was closed. We asked for room service or food “to go” and there was no flexibility. They should have an option for those who do not have a reservation. The hotel is great when everything falls in line with the expected, but they extremely rigid in the policies and do not accommodate when faced with unusual circumstances.
Leopold
Stayed 3 nights in Dec 2024