2/10 Terrible
Verified traveller
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we entered the Georgian hotel it was a nightmare.
We got there early and the room was not ready which we were prepared for. We went for lunch and almost immediately received the text that the room was ready. Once we headed back we went and got to the room. We had to carry all of our items up the stairs to our room on the second floor. Once in the room it smelt musty and old.
Whenever I go to a hotel I like to clean the room with Lysol wipes as well as check the sheets. While cleaning with the wipes the furniture was dusty and the wipe was very dark as if someone did not clean and I regret that I did not take a picture of the wipe. However, once the room was wiped I checked the sheets.
There were stains on the sheets that looked like blood and we notified the front desk immediately. They said they would send up sheets. This was at 2:08pm. They responded immediately. However around 2:30pm we were sent a mass text about using the text feature if we need anything. I responded asked about the sheets as we had yet to receive them. No one answered so we went down to house keeping ourselves to get new sheets. Once there we were told that they were coming and would change the sheets. I told them do not worry about it we will change it our selves as we had wasted a lot of time already when we wanted to enjoy our vacation.
When we went to change the sheets we saw the most disgusting stain on the mattress cover that looked like a large dried blood spot. On the mat
Verified traveller
Stayed 3 nights in Aug 2024