I arrived at 3:40 for a 3pm checkin and was told many rooms were not yet available, it would be a bit, but no timeline. I waited about 45 minutes to be registered in the room. Nothing was offered during the wait in the lobby. Guest washrooms were both locked so I had to ask the front desk for an alternate option during my wait. I was then told, that something would be done for me, but all that was , was actually getting checked in at 4:30pm. Several other families were also waiting for rooms. At breakfast around 9:30 there were many people and no hot food left, just sausages, we left. I have stayed at this hotel probably over 20 times, this was by far the most disorganized service I have experienced. Rooms were clean and comfortable, but experience not great.